6 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Jay J
1 star01/25/2024
Total rip off. Only using because we have to. Mask and gun business practice.Review from Jeremy S
1 star12/15/2023
Freeman is a horrible company. They do not provide the services you pay for. We paid for storage services and they must have stored our pallet under a waterfall because they returned it to us with a literal lake of water on top. All our boxes were destroyed. They must have been in the water for days because they just dissolved off our pallet. It took our team ten hours to dry out our packaging and find new boxes to try and slap together to ship our booth back. They refused to refund our money. They turned down our claim. This is a bad business operated by bad people. Avoid using them if you possibly can. They will steal your money and demolish your property.Review from Elaine S
1 star09/06/2023
I hired All My Sons, ********* to manage my move. I was given an estimate of loading and storage. The loading was 30% more than estimated. The storage required double the space they guesstimated, which again meant double the cost. I had $3500.00 in damages in just the loading.Review from Brooke G
1 star03/30/2023
Be warned, I am forced to work with Freeman at multiple tradeshows and they do NOT secure your credit card information. On top of charging you for anything they want, at extremely expensive prices, without proof you actually used/received those services, they have access to your credit card information. They will use your card and steal your information. Multiple folks in our business have fallen victim to credit card fraud after using them. I just caught them manually entering my credit card information on services that weren't mine! They actually pulled my credit card number and used it fraudulently and now I'm fighting to get a refund. My best suggestion is to you use one card, with a low limit for anything Freeman related.
Freeman Response
04/19/2023
Freeman takes great care in respectful handling our customers' information, and our payment and invoicing processes are thorough and secure. In fact, complete credit card numbers and information are not available to anyone internally - payment information is directly submitted by customers to a secure third-party online payment portal. When exhibiting on events where Freeman is the official general contractor, customers are asked to place a credit card on file and provide authorization for future charges, which is outlined in the payment terms and conditions on our website. Should this customer require additional information about the services that were provided to her company or have concerns that need to be addressed, she may reach out to our Exhibitor Support team at (888) 508-5054.Review from Greg C
1 star10/26/2022
If you are exhibiting at a trade show that is using Freeman to handle their services, be aware that they will charge you EXORBITANT prices. I knew this going in but wasn't prepared even then. The main thing is that when you agree to a service, use a virtual credit card with a cap on it because they will "provide" other services and hit your card with 10X pricing. When our frt company did not show up on time at the end of the show, Freeman "re-routed" our materials, without notifying us and charged ** 4X what our quotes were from other carriers. And we did not authorize the use of the credit card but they already had the number and used it. We are still trying to get something back. I don't mind to pay a fair price but it wasn't even remotely close.Review from Peter F
1 star04/27/2022
WARNING â›”ï¸ This company isn't a transportation company at all. They are a fraud. 1. They're dispatch company that uses UPS, Fed Ex and other companies to do the transport for them. 2. They don't routinely quote a price to not detour the customer from buying because of how much more they charge. The hide the pricing and never email any quote. 3. Lastly they dishonestly charge 10X what an other transportation company would charge without your authorization. Warning âš ï¸ They should be shut down for predatory business tactics.Freeman Response
04/29/2022
We are sorry to hear this company had a less than ideal experience working with us. With their initial transportation request through our website, they were billed using our standard rates. After our team had additional discussions with the customer, Freeman was able to negotiate an improved rate for them we feel addressed and resolved their concern.
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