ComplaintsforMJM Sourcing, LLC

• Initial Complaint

  03/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Hello, I am a 7-Eleven Franchisee and we purchased COVID test kits from this seller but due to the demand at the time we didn't get our orders until months after. Once we did get our order there was no need for them as the government issued free tests and there was no way for us to cancel the orders that were backlogged. I've tried on multiple occasions to reach out the business to work out a solution but no one attends the calls and the voicemail box has been full. I can only imagine how many other people are going through a similar situation.

  Business response

  05/23/2022

  Business Response /* (1000, 7, 2022/04/20) */ Contact Name and Title: Nayra A***** / Accounting Contact Phone: 469-9390738 Contact Email: [email protected] Hello, our company has a contract directly with 7-Eleven corporation, we do not have any contract or contact directly with the stores, franchise or any other division of 7-Eleven, 7-Eleven send us the reports to our company with the amount of product that we need send to each store, we ship as soon as we can all the shipments, also if the store/franchise need make a return or cancelation, he need contact directly to 7-Eleven Corporation first and they will give you a credit per the product that the store/franchise return or they can help you to cancel the orders that the store/franchise submit under the 7-Eleven system. We are on the best disposition to answer all the questions of our customers, apologize if the shipment has some delays but per the high demand of the product the time to process the shipment sometimes was taken 2 weeks also in all this time 7-Eleven was informed if the shipment has a delay or if we need more time to process each order.

• Initial Complaint

  03/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The dispute is about breach of contract. MJM shipped goods months after an order was placed. At the time of the order, time is of the essence was a condition of the order. However MJM failed to ship the goods in the contract period. MJM failed to refund the funds and accept return of the goods which they have shipped after the contract period ended. MJM has failed to return phone calls, respond to written request, and has in term blocked phone numbers to stop receipt of telephonic communications to further resolve this matter.

  Business response

  06/15/2022

  Business Response /* (1000, 9, 2022/04/21) */ Hello, our company has a contract directly with 7-Eleven corporation, we do not have any contract or contact directly with the stores, franchise or any other division of 7-Eleven, 7-Eleven send us the reports to our company with the amount of product that we need send to each store, we ship as soon as we can all the shipments, also if the store/franchise need make a return or cancelation, he need contact directly to 7-Eleven Corporation first and they will give you a credit per the product that the store/franchise return or they can help you to cancel the orders that the store/franchise submit under the 7-Eleven system. We are on the best disposition to answer all the questions of our customers, apologize if the shipment has some delays but per the high demand of the product the time to process the shipment sometimes was taken 2 weeks also in all this time 7-Eleven was informed if the shipment has a delay or if we need more time to process each order. 04/21/2022 OttO EMAIL Forward Business response to Consumer Consumer Response /* (3000, 11, 2022/04/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) According to a current class action lawsuit and SEC rules, 7-eleven cannot order products on behalf of the franchisee or else the relationship between 7-eleven and the franchisee will not be categorized as such and will rather be classified as employee and employee. 7-eleven has denied having ordered any product on behalf of the franchisee. This distributor is unloading her extra stock to franchisees months after the pandemic when product was not ordered. She any relationship with the seller was strictly between the seller and franchise owners directly. The fact that the seller was able to bill franchise owners through the 7-eleven accounting system, she took advantage, forced shipped orders past the point where stores could possibly sell them, and fraudulently billed them. She needs to be held accountable instead of putting her hands up and say owners need to talk to 7-eleven.

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