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Complaint Details
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Initial Complaint
09/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Allied Stone was contracted through ABD Construction to install quartz countertops in our home for an agreed-upon-price. There was an initial deposit of $7950.During the course of the installation, several problems occurred. -One piece of quartz was cut wrong and not discovered until the Feb. 24 installation. This resulted in a two-week (including three weekends) delay without the use of the kitchen.-During the second installation attempt, cuts to the countertop were made (cutout for sink) was done without properly sealing the kitchen with plastic. As a result, the entire house was covered with fine dust.-The contractor (ABD Construction, *******************) made several attempts to rectify the inconveniences, including a request to deduct the remaining balance from bill. He talked to someone named ***** from Allied Granite. After two conversations with *****, all communication from Allied Stone ceased, despite several attempts from my contractor to agree upon a final payment. As a result, the contractor assumed that the final payment had been zeroed out.-The contractor, after five months then received a bill for $2363.60. Further attempts by trying to call ****** in the billing department resulted in no return phone calls. ***** also refused to return phone calls to the contactor.-Allied Granite has turned over the bill to a collections agency. The collection agency has refused to reply to a letter from the contractor.-Contractor wants a desired outcome that does not tarnish his record.-Homeowner wants a desired outcome that includes a discount to the remaining balance to compensate for the installation problems.Customer response
12/27/2023
The company has contacted me and resolved the dispute to my satisfaction. The complaint can be closed.
regards,
*****
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
| MMonday | 8:00 AM - 5:00 PM |
|---|---|
| TTuesday | 8:00 AM - 5:00 PM |
| WWednesday | 8:00 AM - 5:00 PM |
| ThThursday | 8:00 AM - 5:00 PM |
| FFriday | 8:00 AM - 5:00 PM |
| SaSaturday | 10:00 AM - 2:00 PM |
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.