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ComplaintsforProfessional Express Shippers
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Complaint Details
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Initial Complaint
10/04/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a puppy from a breeder in Austin TX. The breeder took the dog to be shipped on 9/23/22. Once the dog was dropped off I received an email stating I would need to purchase insurance for the animal, that was refundable once the animal was delivered. I went a head and purchased the insurance. Then I was told I would need to purchase a temperature controlled crate to ship the dog for $4700 dollars and that this would also be refunded. I did not purchase the crate and contacted the breeder and told him I was unable to continue with the transaction. The breeder did refund my money however this company has continued to keep the Insurance fee and not refund. I'm told something different every time I contact them. I would suggest to anyone not to use this company. They are keeping clients money for services they did not provide. Please let me know if there is any further information you need. Thank You,
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.