ComplaintsforGeek Credit Repair
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Complaint Details
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Initial Complaint
07/23/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I decided to sign up after being referred by someone from Freedom Debt Relief. I was a little skeptical at first because there wasn't much information regarding them. I was provided a few sources that made me feel better and had good communication so all was well. After I had a few personal issues I had to cancel in April to catch up on household bills. I originally had some backlash but then was advised I could cancel and get a full refund. When I messaged about when I would get a refund no one would give a straight answer and the person I dealt with was very rude. Then I got a message a few days later apologizing and was advised that they were hacked and had to get a new account and would keep me updated. Again, this happened in April. They were decent at responding at first and finally told me I would see a refund a couple of weeks ago. I messaged them on the 17th because I didn't get my full amount refunded and had messaged them every day since then. No one responded. At all. I tried to call no answer and no reply. I'm still due money back and no one is responding back about when I will see this. I normally don't like giving bad reviews but it's been a week since anyone has responded and I still don't have all of my money. I was more than patient and gave them the benefit of the doubt and now I'm not getting anything. I waited two months for my refund and didn't even get all of my money back. It may not seem like a lot of money but it is to me. I emailed a message Friday morning (7/22/22) saying if no one got back to me by the end of the day on Friday, I would submit a bad review. So here I am submitting the review in hopes it catches someone's attention and something gets done so I can get my full refund back.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.