Business ProfileforGetUrns

Limited to 2000 here so Ill see where else I can post the worst experience Ive had.I ordered the Wings of Hope urn and obviously spent a lot of time over what to engrave on it since its forever. This was pointless as much of it is illegible anyway. When you stand in front of it some portions of the writing are not as clear as other portions unless youre very close. I noticed right away when I took it out. I emailed them and they said its because the metal underneath can be different colors so it affects that. (Let me point out theres nothing on their website about the engraving/personalization and potential quality just on urns in general since painting is hand done.) I figured out that the issue isnt the metal but the width of engraving on certain characters. I measured and in the parts that are harder to read the width of engraving in the letters and numbers is thinner than the same exact letters and numbers in the easier to read parts. (This is within the same line so text is same size.) They use a CO2 laser machine so Im not sure how engraving can be inconsistent like that. Just a subpar product and an uncaring company. You would think when youre sending out such special items which cost as much as their urns do you would be rigorous in your standards and have the best customer service. Their work is inconsistent and their CS is condescending and dismissive. They say they do not find any inconsistencies in either the quality or personalization of the urn, that it is clear, readable and maintains a nice appearance, and meets their high standards. Not sure who made up these weak standards because it is NOT clear and does NOT have a nice appearance and they just dont care. Look at it in person not a photo like they sent me and its very obvious. I am a layperson but figured out the issue pretty easily so they are either bad at this or liars but either way I would urge anyone to look elsewhere. This company takes advantage of grieving people.