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Complaint Details
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Initial Complaint
06/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Quite a while back (about 6 months ago), I paid Hopping Law Group about $1800 to have my arrest record sealed. I spoke to them and turned in paperwork to them. I also created an account on their mycase.com site. Within the six months since I paid them and turned in paperwork, I have only heard from them once when messaged them on mycase.com to ask how my case was coming along after not hearing from them for months. I also left a message with a receptionist, but no one called me back. It has now been 6 months and I am no longer able to get into mycase.com and no one answers the phone when I call. I am beginning to wonder if this is some sort of scam. I would like one of two resolutions from Hopping Law Firm: either complete my case in a timely manner with transparency to me as to what is going on or give me a full refund.Business response
07/19/2023
We were retained to file and and seal an arrest record for this individual. The process to seal a record can take between 3-6 months depending on several factors. I have advised the client that her petition for nondisclosure has been granted by the court and her arrest record has been sealed. Therefore, we have closed our case in this matter since all services paid for by client have been rendered.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.