ComplaintsforThe Dallas Dating Company

• Initial Complaint

  12/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In Sept 2022, I went to the Dallas Dating Company, not really knowing what to expect but soon the representative told that she met her husband via the *** and that the fee was approximately $9900. I got ready to leave she said she would talk with her supevisor, and she lowered the price evenutally to $6500, which was is pretty steep. *** (I think was her name) assured me that there would be plenty of men for me to chose from in the club. When I went thru the information guide, it said to chose 15 men/women that you are interested in to start with. I tried my best to find ****************************************** simply don't respond. The first man was very nice, he said no one is going to call you, he said you seem like nice lady but that, I probably wouldn't be successful. He said he been the *** and that they offered very little. I was determined to move forward after spending so much money. I did go out with one guy, but I can get one date on my own. I feel The Dallas Company is deceiving older lonely people by calling this a dating company, when it's just older singles going to events. I attempted to go at least 3 events and was told we already enough women or they are already full at this time, although I met the **** deadline. This week I was told that I can't even come to the Christmas party unless some other women drop out. The company does have enough men, so I paid a very high price and still cannot attend events. I know there will not be anybody at the party that I want to date, but I should at least be able to eat a nice dinner and play games. If you're interested in men of color, good luck, I've seen one black man at an event, he was beating himself up over the money paid ***.T he Dallas Dating company has the ability to to vet their clients, but other than that have provided very little dating opportunities for me. Most people don't say anything because we don't want people to know when joined a dating company that scammed us.

  

  Business response

  12/20/2023

  We're sorry to learn that ********* hasn't experienced greater success with her membership. Now that this has come to our attention, we'll review her account and ********************** activity. Our team will proactively reach out to provide assistance. When members share feedback, we're committed to offering tailored suggestions for matches and aiding in making meaningful connections. Within her age range, there are several eligible men who haven't been selected by her, and we'll be in touch with ********* to discuss these potential matches. We organize various events for our members, and all have the opportunity to attend by replying before the deadline or by ****ing in a timely manner if space is limited before an event reaches full capacity. Regarding the recent holiday party, we promoted it for over a month, and unfortunately, ********* contacted us after the **** deadline. As we needed to submit a finalized list of attendees along with their menu preferences in advance, we weren't able to accommodate her on this occasion. We encourage all members who wish to attend events to **** early to secure their inclusion. We'll be in touch with the client regarding her dating activity. 

  Customer response

  01/08/2024

  The Dallas Dating Company said I missed the deadline to RVSP, but that is a lie. I talked to the represenatative for over a minute and they never said I missed the deadline. ?? Grand Marnier Crme Brule (Why lie about something I can prove?)
  
  To join the festivities, please call ************ to RSVP with The Dallas Dating Company no later than December 13th. Reservations will be confirmed with a credit card. Let's make this holiday season unforgettable together!

  2) Why does every women I spoke have almost the exact same story?

  3) ***** sent me 3 potential candidates, but one I couldn't find at all, the 2nd Id# didn't work but I located by name. If there are plenty of men date, why are half of them inactive. Most of these me are white and not interested in inter-racial dating, so Its just events for women, it not a dating company.

   

  

  Business response

  01/11/2024

  We have followed up with *********, as she indicated. Personally, I recommended potential matches and initiated contact with the gentlemen to facilitate introductions. We're currently awaiting their responses. Additionally, we have two upcoming events, and ********* has confirmed her attendance for both. I personally reached out to her, encouraging timely RSVPs to ensure her inclusion and promote the events. We aim for the success of all our members, recognizing that each individual's journey is unique. Our commitment to assisting and supporting ********* remains. 

  

  Business response

  01/11/2024

  It looks like ********* called the office on 12/13/23 at 5:30 pm to RSVP for the holiday event, but unfortunately, the deadline was by 5:00 pm on the same day. Despite the over a month-long promotion and adequate time given for members to sign up, ********* missed the deadline. It's unfortunate we could not accommodate her, but she waited until after the deadline that we were working with in order to get the guest list and menu options submitted to the venue.

  Customer response

  01/28/2024

  First and foremost it is apparent the Dallas Dating refuses to be honest.

  1- If there was a hard 5pm deadline it would have stated it, when I called on the 12/13 they did not or they would have been in the communication they sent out but it was not. She said, they were full,  but that if women dropped out I could come.

  2-Ironically when I called on 1/11/2024 about an upcoming evebnt, ten days out, they representative told me she thought they full with women, but then somehow found another space after putting me on for a minute. I was unable to go to the event because of a family event in ****************. 

  3- They say the have plenty of men in my age range, but they don't. ***** sent me 2 guy's profile. just to say they did something, because one is years younger than me and most men want women younger them ( I'm not a dating professional but  even I know that, so they would have to know it.) Dallas Dating suggest you select 15 potientials to start with, but there is hardly any one to chose. If they have plenty of men she should easily been able to suggest at least 5 to 10 men.

  4- I attended an event on 1/27, Dallas Dating had 5 or 6 men at the event and one guest of a club member and 9 women. It was an event outing, not conducive for really getting know anyone, and of course no African American men. 

  5- The one male guest approached and said he was thinking of joinging, but really doesn't have the $2000 right now. I guess I get it now, the men aren't sticking around long when they don't see any benefits,  and because they have invested that much. He said it seems like most of you'll been here a while.

  6- The name is the Dallas Dating, not Dallas Date, I havent had a conversation with one person who has had more than one date or was happy with the services provided.

  7- For over $6,000 there should be plenty of men date, that was the promise by ***. I should be able to go all the events if meet the communicated deadline.

  Dallas Dating probably could fix the issues but they choose not to.

• Initial Complaint

  10/24/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Provided no zoom mtg on 10/19/22 citing a conn. issue. Provided no zoom mtg on 10/21/22 citing no internet. From this point on the Dallas Dating phone number's response is "you have reached the office outside of normal business hours" BS noon is not outside normal business hours. Asked to speak with Kay (district mgr) no answer

  

  Business response

  01/26/2023

  Business Response /* (1000, 5, 2022/11/08) */ Contact Name and Title: Layla, Office Manager Contact Phone: ************ Contact Email: ******************************** We have been in contact with Mr.**** and completed his member orientation via zoom on 10/26/2022. We have also spoken with Mr. **** on the phone. I will follow up with office staff and Mr. **** to confirm all of his questions or concerns have been resolved.

• Initial Complaint

  06/24/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  It's been almost 3 years since I've paid for services from the Dallas Dating Company that were never delivered. They have not once sent me an email or reached out to me setting me up on a date. I contacted my "match maker" and never heard back from that person. No one from that company has ever reached out to me. They stole almost $8,000 and have delivered no services.

  

  Business response

  08/15/2022

  Business Response /* (1000, 5, 2022/07/07) */ We understand Ms. *********'s frustration. We agree that there was a delay in her initial photography appt. We reached out to Ms. ********* to follow up the same day of her appt and those calls were sent to voicemail. We left her a few messages. Our Office Manager then reached out to Ms. ********* to follow up and was able to speak with her offering some resolution. We followed up again on 10/29/2020. Our Regional Manager also reached out on 11/5/2020 but was only able to leave a voicemail introducing herself and offering assistance. On the calls where we did connect, we attempted to offer assistance and reschedule Ms. *********'s photo appt. We are not able to make any introductions to eligible clients until we have current photos and a profile from Ms. *********. At this time, she has access to her membership until 10/08/2023. In good faith, if she is now ready to move forward then we will add additional time and continue to offer assistance. We will reach out to discuss this with Ms. ********* and seek resolution.

• Initial Complaint

  06/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  FRAUD, DECPTIION, CRIMINAL INTENT The Dallas Dating Company has used various methods , over the last 35 years, under numerous assumed names ,that were pre-meditated and used over and over by their trained staff to turn a "blind-eye" to perpetuate these criminal acts, primarily against the Older American market. Facts: I drove to a scheduled meeting, set up by Bailey, to meet with one of their advisors on April 27, 2022 at 1:00. I went to their address at XXXXX ****** ******* suite **** Dallas, Texas XXXXX. I met with Kay, a 10 year employee of the company, who proceeded to tell me all of the services that they would provide. She initially told me that the membership fee was $10,000.00. I explained that I only lived in Dallas for part of the year. From July 1-Nov. 1, I lived in Dana Point , Calif. The Dating Company has many other locations across the US, but none in California. so that price did not make sense. She said she was going to talk to her supervisor and came back with a new membership price of $4,497.50. This was a VIP membership that allowed for three years to be on their site, unless you contacted them to go"on a FREEZE period, or later referred to as Inactive, or Invisible. You must put this in writing and contact them upon your return so they can put your profile back on Active status. I signed my name to this contract under the heading WE BOTH AGREE,for the agreed upon PROGRAM FEE of $4,497.50. Nothing else appeared next to the PROGRAM FEE that I signed until later. I was not given a copy of this signed agreement until I was leaving their office at approximately 14:05 when the charge of $4,792.50 was transacted under the name of the Great Southern Video Inc. at the same address as the Dallas Dating Company. In the meantime, Kay gave me another document to sign, while I was in her office, which in effect said that I would never divulge the discounted membership fee to anyone interested in joining,, or suffer consequences. After signing this

  

  Business response

  08/05/2022

  Business Response /* (1000, 6, 2022/06/27) */ As Ms. ****** mentioned she received a fair and reasonable discount, for the reasons she mentioned. There has not been any fraud, deception, or criminal intent. We have been in business for 40+ years and we strive for all our clients to have success; however, this is only possible if the client is willing to put in the effort as well. We offer a platform for singles to meet that have been vetted and passed a background check. That is the case here as we have already offered Ms. ****** 10 introductions to quality gentleman in less than 2 months. She has not been open to getting to know the latest suggestions and asked that her profile be removed. We are transparent in our cancellation/refund policy and will include a copy for the BBB to review. We would like to help Ms. ****** in finding a match and ultimately a lasting relationship and welcome that opportunity. Consumer Response /* (3000, 8, 2022/06/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Let's get the Facts straight. This dispute is about the Dallas Dating Company, altering my signed contract AFTER I signed the agreement. They added to my credit card ,without my knowledge or consent an additional amount of $295.00. The contract that I signed had an amount listed for the Program Fee in the amount $4,497.50. Later, after signing, I left Kay's office, and was told to wait in the reception area for Kay to finish her paperwork. In the meanwhile, Kay super-imposed the letters "p/v." on an already signed contract. I would never sign a legal document without a monetary amount disclosed. Why would I pay an additional amount for photos that were not even taken on the date of April 27, 2022 The photo session was scheduled for April 30th at 9:00 Am. I never saw the photos or proofs until two weeks later. After reading their Welcome Guide, regarding photos or videos, page 21, there was nothing stated about any additional costs for photos or videos. You were only charged for photos if you wanted to purchase them. I never offered to purchase any photos. On my monthly credit card statement, w showed an amount credit card with a total of $4792.50., put on April 27, 2022. This is a fraudulent charge, which I did not authorize. Business Response /* (4000, 10, 2022/06/29) */ This information is simply not true. We would never alter documentation once there has been a signed agreement. We are upfront with program fees and costs. There is a membership fee, and the photo session fee is an additional amount. Nothing was added to the membership agreement later in a deceitful manner. Ms. ******'s copy of the membership agreement has the same information as the one in her file (which was already submitted to the BBB). We even have the client sign a separate photography receipt that states the photo fee, which was signed and dated by Ms. ******. A copy has been provided for the BBB to view. Ms. ****** also signed the credit card receipt with the total amount for the membership plus photos. She was presented with all of this information upon joining.

• Initial Complaint

  09/01/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I came to this dating service to meet and interview with a consultant about the program and how it works. The initial preliminary screening questionnaire had two lines that said they will do a background check and they will do a credit check and do you agree to these. At no time did we ever discuss a membership fee or a membership agreement. I never got to see anybody but the receptionist until I made the comment that a HARD INQUIRY was immediately seen on my Transunion credit report. Questioning the manager Rachel she said they always do a credit check to guarantee that the client is who they say they are. They never asked me for my license drivers license, passport or any other identifying information. Just wanted my birthdate my Social Security number and my agreement to have a credit check and background check made. The explanations were very poor and they said they do this all the time because people aren't who they say they are. No intelligent or acceptable answers.

  

  Business response

  11/17/2021

  Business Response /* (1000, 7, 2021/09/17) */ Contact Name and Title: Layla ***** Contact Phone: XXXXXXXXXX Contact Email: *****@thedallasdatingcompany.com Mr. ******** was a previous member several years ago. He is aware that we conduct background checks, which also include a credit check. We require a current background check for previous members. He also signed where it states that we conduct background checks including a credit check, giving us permission to do so. We cannot retract a report that was authorized by signature and already conducted. We welcome the opportunity to work with Mr. ******** again and help him find someone special.

• Initial Complaint

  08/17/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This awful company is at it again, I call channel 5 News investigation on them and the Dating Co. came back and put $2460.95 on my credit after they begged my to take down the post I had put in on them. Well now it stays. I went to the dating co. to find a companion I looked at some pictures and choose some individuals one I asked about because he looked like someone I worked with. She said we run a background check on everyone its safe. So I went home called someone I used to work with got his name found out that he was married, was in jail for murder and was still there IT'S PUBLIC KNOWLEDGE this information is not hidden. The Dating co and I gave to an agreement to keep the $500 that I paid for pictures and they would not come after me for the rest. But they did. This post will not come down.

  

  Business response

  11/08/2021

  Business Response /* (1000, 5, 2021/08/23) */ Ms. ****** already filed a report with the BBB previously on 12/2019. We addressed her concerns at this time and offered a reasonable resolution. However, Ms. ****** did not met her end of that obligation. She signed up for a membership, completed photos/video, and member profile then failed to pay for membership as stated under the membership agreement. In regards to her statement and concerns we opened a full investigation and handled the matter and took necessary action immediately. On 1/8/2020 we spoke with Ms. ****** in regards to her account and let her know we would be proceeding with collections. We called again on 2/20/2020 to discuss and she said, "Do whatever you need to do" and hung up. This is a result of her actions and failure and meet her end of the obligation. We tried working with Ms. ****** and extended our help with various options. Consumer Response /* (3000, 7, 2021/08/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The Co and I had come to agreement you keep the $500. and thats all I will pay., but another lady called me and said you have to pay. On the contract there is no time to change your mind. three, two , or one day. Plus The Dating company said it was safe for women, the information I got was public information so, how to you explain that. So, that why I said do whatever you need to do. The bottom line The Dating Company is a lie and an scam who only trap you in a contract and deliver you bogus goods. The Dating Company failure to meet their obligations as stated. Business Response /* (4000, 9, 2021/08/25) */ This information is false. Ms. ****** was presented with a resolution that would be favorable to all parties involved and she declined. I personally spoke with Ms. ****** and let her know that we would be proceeding with collections. Again, we called her to follow up and she said "Do whatever you have to do" and hung up. We have been transparent thru this process. Ms. ****** declined the proposed resolution but still wants the benefits. This is a one-sided resolution and not a favorable one for all parties involved. We tried working with Ms. ****** but unfortunately were not successful. Consumer Response /* (4200, 11, 2021/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) The Dating Co. assured me that you would do a back ground check on the men I was meeting and that they were safe and single,. the photos were already taken when I found out about ******* he was married (his 2nd wife) and he had committed murder thats why he was in jail, still to this day. The Dating Company do not care about the women safety just the bottom line.

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