Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First off, I am *****'s son *****, filing on *****'s behalf, because ***** is deceased. I have called this company multiple times to request that they stop sending mail to my father. They acknowledge that he was put on the do not mail list in March, 2024, and I'm still dealing with this in June, 2024. I have also emailed multiple times, but they are obsessed with getting me to agree to allow them to harass me for some additional period of time. I WILL NOT AGREE TO THAT. Now, they are IGNORING my emails, hoping that will allow them to continue sending their harassing mail. This is why I am asking the BBB's help at this point. Continuing to receive all of this junk mail is causing me enormous financial loss, as it is preventing me from renting out the house, which is why the mail needs to stop. No means no. Stop means stop. Now means now. I'm not sure how much clearer I can make this. I have told them to keep anything that has already been printed but not sent, but instead, they want ME to deal with THEIR clutter because keeping it creates clutter for THEM. Well, that is not my problem. My problem is immediate stoppage of this junk mail. I tried calling them earlier today. *****, actually. The initial representatives heard me just fine, but got a supervisor on the line because they didn't want to deal with it, but conveniently the supervisors kept saying my connection was bad, despite the initial representatives hearing me just fine. Hmmm.... The reason is obvious, they do not want to stop harassing me.

  Business Response

  Date: 06/14/2024

  Hi,

   

  **************** is on our Do Not Mail list.  He should be in no future mailings that are initiated from here out.  We cannot control what is already in the mail stream, as mail has been tremendously delayed on the side of the **** over the last few months, which could be contributing to this issue.  We apologize for any confusion in this matter.

   

  Thanks,

  Essentials 360

• Initial Complaint

  Date:02/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business overcharged my mother for merchandise and then told me they have audio of her agreeing to subscription service, which she did not agree to. No invoice or written confirmation of this was sent. They keep saying they will investigate and call back and they do not call back. This company is taking advantage of the elderly.

  Business Response

  Date: 02/26/2024

  After reviewing this customer's file I do see that we did listen to the recording of her original order.  Customer did clearly agree to subscription service and was given a discount on her first order accordingly.  She also clearly responded to the terms of the subscription service.  All packages are returnable for a refund no questions asked.  We are sorry for any confusion that this may have caused, but we strive to be very clear in our communications and get our customers exactly what they want.  

• Initial Complaint

  Date:03/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered by BBB staff DC. Consumer states ordered extra large 3D leak guards on Jan 26, 2023 over the phone. When received the product they were too big. Called and wanted to return the products and was told had to ship it back and pay for shipping & handling. Resent a different size and had to pay for the delivery. Was put on an automatic shipment/billing which was not approved by consumer as the product was for her nephew. Called again and was told they could do nothing about it.

  Business Response

  Date: 03/28/2023

  Hi,

   

  ************************************* first ordered on 1/26 XL Freedom Plus Disposable underwear.  On 2/16 she contacted us to adjust the size.  We did so for only the cost of shipping.  On her original order she agreed to future subscription orders, but she did call to cancel this subscription on 2/7.  We have refunded the latest order as this was an agent error.  We apologize for the inconvenience.

   

  Best Wishes,

   

  *******************

  ************

• Initial Complaint

  Date:07/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir, Because I suffer from prostate problems, I am n need of adult diapers.Essentials 360, was the company I chose, to provide me with those diapers.So what they did, was send me a very big box of diapers, containing 50 diapers. This was on or about June 27th. On July 11th, despite the fact, that I had made no arrangements with them for additional product, they sent me a second large box of 50 diapers. When I called them up about it, they admitted that I had not requested it, but nevertheless, the box would have to be returned to them at my expense. And that expense was going to be, $41. 55.Now my point of view on this matter is, I am just a retired 75 year old man, living on a small Social Security check, and a small VA veterans pension. Why should I have to pay that bill, when that delivery has absolutely nothing to do with my person. So anyway, I went ahead and paid the bill, so I wouldn't be charge another $79.But my question to you is, do I have any legal recourse to recover my money'P.S. Just in case you're wondering, I still have the receipt. Your's Truly, ********* C. ******

  Business Response

  Date: 09/27/2022

  Business Response /* (1000, 5, 2022/08/02) */ Mr. ****** ordered his first shipment on 6/17/22 of disposable underwear. With his first order he agreed to receive subscription shipments every 3 weeks of the same amount. We shipped his 2nd shipment on 7/8/22. He returned the shipment on 7/28/22 and we have cancelled his ongoing subscriptions and refunded his latest order. Consumer Response /* (3000, 7, 2022/08/08) */ Note: Gavriel Attakora is my spiritual name. On Sat, Aug 6, 2022, 20:43 ******* ******** <******************@gmail.com> wrote: Dear Sir, The company I am dealing with is called: PhytoThrive Labs. The product from this company is called: Fluxactive Complete. This is a prostate medicine, and they said I had 60 days to make a decision about whether I would keep the medicine or not.The medicine consists of 5 bottles of capsules, each with a (1) month supply. The total cost of the medicine was $230.00. Now I began taking this medicine on June 22nd, so I am running out of time; I only have (2) weeks left. However, even though that's enough time, I do not have sufficient contact information. All I have is a mailing address. I have no phone number, and no proper email address (www.Fluxactive.net). My question to you is, since I cannot contact them directly, and speak to a live person, is this a police matter or not? Your's Truly, ********* C. ******