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Complaint Details
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Initial Complaint
11/05/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Signed up for AP Gas & Electric Electric plan on Sep 8, 2022 and got an email from Energy Bot sayinng that there are permit issues and that I have 20 days to resolve issues otherwise I would need to submit another application. At the time I was in Canada. Since I was not in the US, I decided to ask a friend if he knew anybody who could help me with permit issues. He gave me a contact and the lady assured me she would help me get all the required permits and sort out everything. Since the email I got from Energy bot stated the application would be void after 20 days, I didn't bother to cancel the agreement as I thought it would automatically be cancelled. We got required permits around Oct 20 and APG&E jumped right on the meter and started billing us. I had no clue as I had gone to another electric company for my business who's representative assured to help me get the permits. From Sep 8 to Oct 20, 2022 I never heard anything from Energybot or APG&E. No emails, no phone calls. There was no flow from Sep 8 to Oct 20 Just last week I received a bill from APG&E and there is charge on bill for $3000 for early cancellation of the contract. Why did APG&E or Energybot not contact me from SEP 8 to OCT 20? There was no meter installed on the business until Oct 20. There was no flow in that time frame. I simply went by the email sent by Energybot that stated after 20 days we would need to contact them again if I wanted to submit another application.Business response
01/31/2023
Business Response /* (1000, 5, 2022/11/17) */ EnergyBot has spoken with ***** ***** from A+ Auto Centers and we have agreed to resolve this issue. Consumer Response /* (2000, 7, 2022/11/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was by Mr. *** from Energybot. Although technically not Energybot's fault that I was billed for the early cancellation, *** from Energybot was able get the issue resolved. Very pleased with the resolution. Thank you
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.