ComplaintsforAmerican Financial & Retirement Services, LLC
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Complaint Details
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Initial Complaint
08/01/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This company is very inept with our money. We have visited their office several times (I have dates/times), called to ask for updates (which should be provided according to contracts) and written webmails which go without response for YEARS. Now, we have continually asked them for an update on an account with 126K of money and they cannot/will not/or state they will and then dont provide updates.THEY offered to buy our policies at 70% and we agreed and now are not sending the paperwork so we can get out from under them We are WILLING To lose money just to get away from such a poorly run company.Please ask them to fulfill the promise to send contracts for buyout. We spoke to them on 7/26 and they stated it would be the end of the week AND NOTHING.************************* **** SCR **** Midland, ***** ************ 7/29/23Business response
08/03/2023
BBB:
I realize there are too many personal details to publish this response.
***********************
Business response
08/04/2023
BBB:
I realize there are too many personal details to publish this response.
***********************Customer response
08/07/2023
I am rejecting this response because: We spoke with *********************** American Financial representative. He stated that the documents we sent where we agreed to lose 30% + our gains if they bought out our policies. We spoke with **************** on 8/4/23 and he stated that the policies would be funded by 8/10/23. We are awaiting for them to fund the policies before we are satisfied with their response. The only reason we are waiting is because of our experiences with this company over at least 10 years.
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Contact Information
Business hours
Today,8:30 AM - 5:00 PM
MMonday | 8:30 AM - 5:00 PM |
---|---|
TTuesday | 8:30 AM - 5:00 PM |
WWednesday | 8:30 AM - 5:00 PM |
ThThursday | 8:30 AM - 5:00 PM |
FFriday | 8:30 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.