Customer ReviewsforAmerican First Finance, LLC
859 Customer Reviews
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Review from LaMarique J
1 star07/31/2024
Horrible choice on my part! Was lied to and they dont follow up i was told Id make monthly payments at Bel furniture for a $1000 bed/mattress. They charged me $79/weekly and Im biweekly employed, so you can see my frustration. On the 100th day Id paid $1580 (with $600 remaining) the balance shot up to $2000 remaining, i called they gave me a 30-day extension on my $600 balance. I just paid they off 1 week before my wifes birthday, affecting our family plans for at least 2 more weeks. Im so glad its over, ****** learned.American First Finance, LLC Response
08/02/2024
Hi LaMarique ******, we set a high standard for ourselves to serve our customers, and were sorry to hear this was not met in your interaction with our business. We would like the opportunity to talk with you and investigate your feedback further. Please call us at ************** and ask for a supervisor. We would like to discuss this matter with you in more detail.Review from Randy C
1 star07/09/2024
Absolutely horrible they changed there rules and leave u 2 dry with no shadeAmerican First Finance, LLC Response
07/10/2024
Hi *************************, we set a high standard for ourselves to serve our customers, and were sorry to hear this was not met in your interaction with our business. We would like the opportunity to talk with you and investigate your feedback further. Please call us at ************** and ask for a supervisor. We would like to discuss this matter with you in more detail.Review from Toni B
1 star07/05/2024
Do not i repeat do not purchase any furniture or complete any law away plans. For one they will take money from your account before the actual agreed upon date. An also jack up interest charges closer to the end of the contract. Ive been paying my normal amount for the last 3 times, an its funny how my ending balance can not decrease. I am compelled to do a stop payment and start sending money orders. This company is a bunch of crooks and they mislead their customers in deals to charge in the 4 times the actual amount of purchase.American First Finance, LLC Response
07/08/2024
Hi *************************, we set a high standard for ourselves to serve our customers, and were sorry to hear this was not met in your interaction with our business. We would like the opportunity to talk with you and investigate your feedback further. Please call us at ************** and ask for a supervisor. We would like to discuss this matter with you in more detail.Review from Jocy J
1 star06/27/2024
I am writing to file a formal complaint against American First Finance regarding their deceptive financing practices. I financed a fridge it was $700 plus warranty how in the world am I still paying up to date and my balance hasnt changed this is a total scam !!!!! I been filing a complaint over the phone I was told I was going to get a call from a supervisor and noooo call its been 2 complaints already !! Im soo happy Im in a process in hiring a lawyer and *** this financing company !!!! How can yall still be in business this is insane!!!American First Finance, LLC Response
06/27/2024
*************************, thank you for sharing your insights with us. Its hard for us to hear that you had a negative experience, as we strive to do our best to provide our customers with the best support possible. Please call us at ************** and ask for a supervisor so that we can further discuss this with you.Review from yasleny g
1 star06/22/2024
please stay away from these people. i have 6 month paying in a row. i was told by the furniture company that it was a six month payhment without interest when the 6 months was up i called them to see my balance and balance was double than the original balance they say i need to payAmerican First Finance, LLC Response
06/24/2024
Thank you for your review, ************************* ******. Were sorry to hear you had a negative experience, and we really appreciate you bringing this issue to our attention. Please call us at ************** and ask for a supervisor. We would like to discuss this matter with you in more detail.Review from Angela K
2 stars06/21/2024
Charged my husband's account after DENYING his application then charged my bank from 2018 that I put on an application back then! Nevermind the fact that I provided the NEW bank information on the NEW application I did last month. Then had the audacity to charge me a $25 NSF FEE!! I think not! When I called they had the nerve to read some BS small print saying they're allowed to charge any bank you've EVER given them! THEY'RE CRAZY AS HELL! I removed my banking information because clearly they can't be trusted! So I went to make a payment last Friday and the site didn't confirm my payment so I wrongly assumed I still owed when they called me Saturday to ask me to pay. Nope. They took BOTH PAYMENTS! I reported them to my credit union and I'm gonna send them this furniture back ASAP! I don't need the stress!! I'm so over it!! Y'all messed with the wrong woman this time! Signed, a A MAD BLACK WONAN!American First Finance, LLC Response
06/24/2024
Hi *************************, we set a high standard for ourselves to serve our customers, and were sorry to hear this was not met in your interaction with our business. We would like the opportunity to talk with you and investigate your feedback further. Please call us at ************** and ask for a supervisor. We would like to discuss this matter with you in more detail.Review from Kanisha O.
1 star06/11/2024
Purchased a five-year waranty powered by guardian through American freight after dealing with management and following the process i was never emailed or contacted by guardian. I was denied my warranty. I was told that my warranty was denied in 2022 but i never received the information i reported damages on the purchase within 30 days. So, if the warranty claims do not show that it was because it was submitted by an employee of American freight not me. I would like my warranty to be fulfilled for the amount that was purchased since they no longer have the items available furthermore i was working with NLR JFK to get the replacement in May of 2024 when they suddenly closed my inquiry was send to Sherwood who called guardian, and all together resulted in me not getting anywhere and still being told by warranty is not valid. Again, i filed the claim before 06/04/2024 and i reported damages within 30 days and asked for assistance from the in-store personnel. I would like someone to reach out to the store manager in on ****** **** in Sherwood Arkansas and have her to fulfill my warranty. This is the second warranty that was not fulfilled by American Freight. Alot of bad business practices that negatively affect customers who by warranties with their purchases.Review from Wanda T
5 stars06/05/2024
Made several purchases and couldn't of had better service. It was excellent! I appreciated the staff and their help was phenomenal.American First Finance, LLC Response
07/02/2024
We are incredibly grateful that you took the time out to leave us a 5-Star review.Review from Cassandra C
1 star06/04/2024
I bought a sofa and loveseat from American freight furniture in page in overland mo in May 2023 one side of the sofa collapsed and I contacted them. After they fought about who's responsible the store or the warranty company. The store sent a person to come and nail the wood the had collapsed. In March the same year, all the filling in the sofa and the loveseat shifted to the front of the couch. I contacted the store they did the same thing fighting about who responsible for it. Since it was less than a year the store was still responsible. They sent another guy out to look at the furniture. I never heard back in 3 weeks so I called and found out that they had determined that it was normal ware and tear. I wouldn't except that so they told me to wait until the year date passes so I could let the warranty company fix the problem. I have never heard back from the store nor the warranty company. I just donated money to this company. I can't even sit on the furniture it is so bad. Please don't purchase from this company, they will speak good to you and promise to take care but never do. I guess they win cause I'm exhausted trying to get this bad furniture out my house. I'm going to put in to the trash.Review from Denzil D
1 star06/03/2024
Not happy!!!! Bought a mattress "cash" within 2 month it broke down. Was advised by manager in store to file claim. Called and filed. They took over an month for a man to come to my house and take a picture of it!!! Didn't hear anything for 2 months. Called customer service said it was closed and they didn't even contact me. Now I have a junk mattress!! If buying a mattress don't buy here!
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