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ComplaintsforHotworx
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/05/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On June 4th 2024 an employee from Hotworx named ****** messaged me once again after I told them multiple times to stop contacting me. I told them that I want to be added to DNC list to which she proceeded to tell me my membership is canceled and that they're not charging me anything since June of last year. However, I have proof of bank statements for over a year that they have been charging me every month for $85.52 on the 1st.Business response
07/09/2024
This complaint is for HOTWORX Eastlake. I am not sure where that is but we are HOTWORX ******* in the ***************** Each HOTWORX franchise is independently owned an operated. We are not associated with the Eastlake location. The person filed on the wrong location. They have never been to our studio.
Thank you
Initial Complaint
03/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I joined this gym wanting to try it out.After a couple months I wanted to cancel my membership. Again and again I was given the run around on how exactly to cancel. I never got the same person and I was never referred to a manager by name. Every time I signed the cancelation sheet I was told I was done then I received another charge to my account. I finally had to cancel my debt card to stop the drain. They make it near impossible to quit.Business response
03/27/2024
Without a last name it is hard to look into this matter. However we have no records of this phone number or email in our system, and we take down both for all members as they are required. This persons address is in ****. Our business is located in ******, *****. He might be complaining about a location near him as this is a franchise and I am the owner of only the ************** location in ******, *****. Again, we have no records of this phone number, email or address.Customer response
03/27/2024
I have reviewed the business response and accept this resolution.
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This business is not BBB Accredited
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.