Business ProfileforFrancesca's Element LLC
Current Alerts For This Business
On August 24, 2023, BBB notified Francesca’s Element LLC of concerns in consumer complaints regarding the company’s marketplace practices.
Specifically, BBB identified a pattern of complaints where consumers alleged that Francesca’s Element LLC:
- Was paid in advance (and/or in full) for a service that has not been received/completed.
- Notified the consumer via email that it was ceasing all operations, and no refund would be issued.
- Did not return the consumer’s dried flowers and/or belongings after the business announced its closing.
- If the consumer did receive their items (flowers/accessories) back, they were unusable to be preserved by a different company.
- Consumers have not been refunded by the company and/or their bank.
BBB requested the company's voluntary cooperation in eliminating the identified pattern in consumer complaints by providing a written response outlining the steps the company will implement to avoid future complaints of the same or similar nature.
BBB confirmed via the Texas Secretary of State website that Francesca’s Element LLC was voluntarily dissolved on August 31, 2023.
Francesca’s Element LLC was not responsive to the consumer complaints nor any of BBB’s inquiries regarding the pattern of complaints and the investigation was closed as ‘Failed to Respond’ on 10/17/2023.
On August 24, 2023, BBB notified Francesca’s Element LLC of concerns in consumer complaints regarding the company’s marketplace practices.
Specifically, BBB identified a pattern of complaints where consumers alleged that Francesca’s Element LLC:
- Was paid in advance (and/or in full) for a service that has not been received/completed.
- Notified the consumer via email that it was ceasing all operations, and no refund would be issued.
- Did not return the consumer’s dried flowers and/or belongings after the business announced its closing.
- If the consumer did receive their items (flowers/accessories) back, they were unusable to be preserved by a different company.
- Consumers have not been refunded by the company and/or their bank.
BBB requested the company's voluntary cooperation in eliminating the identified pattern in consumer complaints by providing a written response outlining the steps the company will implement to avoid future complaints of the same or similar nature.
BBB confirmed via the Texas Secretary of State website that Francesca’s Element LLC was voluntarily dissolved on August 31, 2023.
Francesca’s Element LLC was not responsive to the consumer complaints nor any of BBB’s inquiries regarding the pattern of complaints and the investigation was closed as ‘Failed to Respond’ on 10/17/2023.
At-a-glance
Related Categories
Business Details
- Location of This Business
- Dallas, TX 75243-5905
- BBB File Opened:
- 8/1/2023
- Business Management
- Mr. Stephen Amiewalan, Owner
- Ms. Francesca Mackey, Co-Owner
- Contact Information
Customer Contact
- Mr. Stephen Amiewalan, Owner
- Additional Contact Information
Email Addresses
- Complaint
- Inquiry
Customer Complaints
30 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
03/14/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
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