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Chiseled Perfections has 1 locations, listed below.

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    Business ProfileforChiseled Perfections

    Furniture Manufacturers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1461 Wycliff Ave, Dallas, TX 75207-6103
    BBB File Opened:
    7/21/2023
    Contact Information

    Customer Contact

    • Complaint Handler
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/21/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    The order was placed Sunday on June 11 2023 at at 2:33 pm. 70" OG Throne Silver/Gray velvet ******** x 1 $795.00 Subtotal$795.00 Free Shipping$0.00 TOTAL$795.00 The 1st chair was sent with missing velvet on the front seat. The company wanted to give me money off and I said no, and told them I want the chair without damage. So the company agreed to send another chair. The 2nd chair also had damage to the frame showing a large chip, missing paint, and 2 small slashes on the right side of the armrest, including a nailhead that's tucked deeper than the other side of the armrest and 3-4 nails showing through the paint, I was told by the company that the chairs are handmade so basically, to accept it and stop complaining. The driver himself, **** told me he wouldn't have accepted that chair himself and he called the company telling them about the damages. **** that works for the company told the driver, ****, to bring back the chair. I only expected the company to look over their merchandise before sending out to me, and expected another chair in the near future to be sent to me. I also took pictures and refused the chair in that condition.I was told that I received a full refund because they didn't have any other chair to send me and their next shipment was going to come in August. So I checked my bank account only to find that this company withheld $159.00 for restocking fees. I contacted the company by phone, text, and email with no success until the next day I received a call from them and they hung up, then I got an email and text message saying the shortage of money was because of restocking fees. I was told they determined that the 2nd chair was in perfect condition and I just refused it. All I wanted was an undamaged chair sent to me, so not only did they waste my time, they took unauthorized restocking fees on damaged goods. I want my refund back of $159.00 this company is stealing money, under the lines of restocking fees without any notice!

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