Business ProfileforMetro Garage Door Repair, LLC

Calamity of problems, excuses, lack of accountability and attempts to not honor manufacturer warrantees to sell a new unit rather than stand behind their work product. Bought a NICE actuator motor for the gate December 2020 when Metro Garage run by Eddie had a van named Olympian come out. They also operate under Alamo and Metro Garage. 13 months later the same issue occurs where the motor isn't catching to open the swing gate. I call them on a Saturday speaking with Pam who I share "same issue as last year and motor is new, but not catching; please look at my record on file for details." She says okay we have it and I'll send someone out tomorrow. The Alamo Gate guy comes out completely unprepared as I take pictures of the unit, serial number and gate so that they can be ready. He has to borrow my tools and then says, "motor is not catching". I said "I shared this with Pam and you on text when you called; why did you not come prepared and told me what I already told you was the issue?" He went ahead and charged $75. I said please be prepared next time you weren't even prepared to make a repair or replacement. Then they come out 2 days later. Same story, "yep motor not catching". Then I call Pam back and say, "we bought this ~13 months ago and spent $1500; I have to assume this is covered by warranty." Pam says, "no, 12 months". I said there is no way a manufacturer for something of this cost will only warrant 12 months. She said, "I called our Service Manager (Eddie the Owner) and he said "no, out of warranty...but $1200 will get you a new one." I said, ma'am sounds like you are not honoring your work and standing behind it; can't you call the manufacturer?" She said, "oh no, they won't warrant this as it's out of warranty". I then decided to call NICE motors in WA. Guess what: the Sales Rep was upset as he said "we stand behind our product and can't believe someone would try to sell you a new one it's 18 months from the date plus shipping time." He asked for the m