ComplaintsforSolid Stone Fabricators, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I hired this company to install quartz countertops during the kitchen remodel. They came multiple times to measure and go over the exact options that we wanted. Then when the work began, the two employees that were sent to do the job were not qualified. The quartz was fabricated incorrectly and installed badly. The overhang was up to two inches different, they damaged our cabinets, our flooring, and scratched the new dishwasher. They didnt tape off the rest of the home and the dust was in every room. After I complained they sent two new guys who could not correct all the issues and told us the other two that had been sent were not capable of doing the job. We had requested the "waterfall" edging, and you can see on the invoice that it was quoted and we were charged for it. It was not completed, and when we complained they fixed it but said they would need to charge us more because they had to fix their mistake. We were also suppose to have leftover quartz that we could use in the bathrooms. Because of all their errors they used the excess of stone that we were supposed to have so we didnt get any of it. I had paid a 50% deposit with the balance due at completion. Because of all the damage done to our home, the horrible installation, and the loss of quartz for our bathrooms that was not our fault, I asked for a revision on the balance due. I did not refuse to pay, but I felt their should be some financial consideration. You can see by the attached email chain they refused to deal with me and took no blame. We have tons of photos, too many to attach, but they have seen them and know the mess they created. They now are threatening me for the final payment, so I'm in hopes you can assist or I will need to file a legal claim against them.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.