ComplaintsforLogo Design Marvel

• Initial Complaint

  01/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought A Website From Peter M***** ,for $612 Dollars . Upon September 29,2021 Peter M***** and Adam Charge Me $160 Dollars For Hosting And Domain Name 1 year. Charges $112 For Hosting and Domain Name. When I ask Peter M***** To Buy My Domain Name They Told Me $200 Then, Now Its $500 . Prices Steady Goes Up And Down.

  Business response

  03/16/2022

  Business Response /* (1000, 9, 2022/02/22) */ Contact Name and Title: Mark D***** Contact Phone: 4693400321 Contact Email: md*****@logodesignmarvel.com Respected Authorities. I apologize for the delayed response. Please note that this case was opened twice by the customer. We have responded on the other case and that case is now marked as "Case ANSWERED". This is the case ID: XXXXXXXX We expect this case to be marked answered as well since both the cases are pertaining to the same purchase. Thanks

• Initial Complaint

  12/27/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a site with them and hosting. I paid 500 for 5 years of hosting because I was told I could NOT get 1 year. It was until another customer gave me evidence ( a receipt) that they did have 1 year as an option. I felt coerced into getting 5 years when I initially wanted one. I got in touch with this company and they insisted I speak with KNA Design LLC (They handle the transactions as I was told). I've called them for a month now without any answers. KNA isn't even picking up the phone. At this point I would like a partial refund for one year of service.

  Business response

  02/21/2022

  Business Response /* (1000, 9, 2022/01/27) */ Contact Name and Title: **** ****** Contact Phone: XXXXXXXXXX Contact Email: *******@logodesignmarvel.com Thanks for sending this information to us and we apologize for the delayed response. Kindly find the response below. - As always, an email was sent out to the client before making the payment where the client was provided with all the options (5, 10 and 20 Years). These options were provided to the client after being requested for special discounts since they were facing financial issues. Kindly review screenshots # 01) of text messages from Deondra ******. - After having a telephonic discussion client immediately agreed to pay for 5 years hosting + SSL. Kindly review screenshots # 02) of text messages from Deondra ******. - After making the payment everything got settled and the client was served with the services they paid for. After a few months, Deondra ****** (******'s Mother who always participate in each and every decision ****** makes) starts to mention that they no longer are interested to work with us and they would like to take their website to WordPress (because of their personal reasons). Kindly review screenshots # 03, 04, 05) of text messages from Deondra ******. - Then again in July 2021, She (Deondra ******) kept on asking for minor website changes which Pater Markis (Our Project Manager) kept on doing for her just to serve her as a customer and the client (Deondra ****** and ****** ******) were completely satisfied till July 2021. Kindly review screenshots # 06) of text messages from Deondra ******. - In August 2021. Upon asking, Deondra ****** and ****** ****** started to investigate that how much we will charge to revamp their websites for which we quoted them a reasonable price, against which they refused and said they don't want to do business with us (for no valid reason). Kindly review screenshots # 07) of text messages from Deondra ******. - September 2021. Deondra and ****** ******, paid for their domain renewal in September 2021 (in Installments). Kindly review screenshots # 08) of text messages from Deondra ******. - In September 2021, they started to threaten us by calling BBB's name and saying that they will take us to the court (for whatever personal reasons) on which we replied professionally and tried to handle the situation patiently, kindly read the text messages to understand their harassment tactics. Kindly review screenshots # 09) of text messages from Deondra ******. - In September 2021 (After 6 months of Payment). The client Deondra ****** said "Give ****** his $400 back" "He's paying for a year" "you need to give him his$400 dollars back". Kindly review screenshots # 10) of text messages from Deondra ******. - We responded "Deondra ******" Patiently and professionally but she insisted "Give him his $400 I'm handling it" "Y'all money hungry" "Peter y'all nothing but scammers" Kindly review screenshots # 11) of text messages from Deondra ******. - Then again in October 2021, Deondra ****** started to give us tasks to correct her website which we did and kept on giving us round arounds by saying she will pay her outstanding fee soon. At the same time, she was showing her satisfaction over our services and was happy. Kindly review screenshots # 12, 13, 14) of text messages from Deondra ******. - In November 2021. Deondra ****** mentioned that she will send the pending amount by "Money Order" and that she needs our address (which is already available on our company's website). Again, we reacted patiently and provided her with the required information. After which we told them the policies that we don't accept money orders worth of $40 but she refused to understand and again started to use her bad mouth on us. Kindly review screenshots # 15) of text messages from Deondra ******. - Finally, the cat came out of the bag and in December 2021 and Deondra ****** and ****** ****** started to call us 50 times a day, threatened us, harassed us, abused us, called us scammers just because we told them the Refund Policy (Client will not be eligible of any refunds after 30 days of payment) this policy is available on our website as well and like every other company we have our policies which the customer has to follow. (https://www.logodesignmarvel.com/terms-condition). Kindly review screenshots # 16, 17, 18, 19, 20, 21) of text messages from Deondra ****** to understand the case and give out you respected verdict, thanks. Consumer Response /* (3000, 11, 2022/01/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Everything was okay with his logo creation process. It was until after I finished doing business with him for a logo that Peter Markis would bombard me with calls asking me if I wanted a website. After caving in from his harassment, I asked to pay for 1 year of hosting to which he declined and he told me verbally he would give me 5 years of hosting. It was okay, until I found out that another person told me he gave them a deal with 1 year of hosting. In April, I called him and asked him for my money back because I do not want to do any business who lacks transparency and likes to "give deals" to customers as a means to bombard them for more money in the future. Their pricing is all over the place and rather ambiguous. I would call them for many months asking for my money back which he would answer with fake voices and lie about his name. His hosting servers of the website are also in fake locations, he's using burner numbers to hide himself as well. Also, No Financial hardships were prevalent during our exchange. Peter Markis was the one who kept calling me to give me "a deal" for a website, which this company seems to give a lot of for some reason. I would be bombarded with deals for WEEKS. He would beg me for money for every single thing without a single contract outlining everything there. This company gives deals and then goes back on them as an excuse to beg for more money and then spins our exchange as if I was the one who was under a financial hardship. In the screenshot I included, you can see how he gave another customer 1 year of hosting (Which he said he only does 5 year when I asked him over the phone). Peter literally stated it was impossible, but SOMEHOW it wasn't and now that I want the remaining of my hosting money, I am no longer liable to receive it? - I would just like to stop doing business with this company and I would like to receive the remainder of my money and only pay for the ONE year of hosting I have already went through. I no longer want anything to do with this company. They are a huge ripoff and they have scam-like tactics, such as burner numbers, fake voices/employees / false personas, no social media presence (despite having social media buttons on their website ie. Twitter, IG), and VERY inconsistent pricing. Also, When I asked about my money over the phone, he told me to take it up with KNA Design , as they are the ones who does their finances and guess what? Nothing came of that exchange with KNA design as they DON'T even ANSWER. I have tried for WEEKS and weeks to call them to at least work something out and nothing has happened because their phone just ring until voicemail. - After writing their statement to you all, they texted Deondra asking for MORE money to simply stop doing business with them with a tone as if they want to ACTUALLY help us when they again, just want...more...money from us. I highly doubt these people can even outline a list of ALL of their prices as they just... don't. It's simply not there and I can suspect why. It's just fees and fees he begs for from his customers. Business Response /* (4000, 13, 2022/01/31) */ Response: Respected authorities, I have already uploaded several screenshots which explains that they "DEONDRA AND ******" placed an order and after 6 months of service they decided to terminate the 5 years contact and just have 1 year hosting with us. I have already mentioned the link to our "Refund Policy" it clearly says that the client is not liable for any refunds after 1 months of service. Even though their reason of asking for a refund was just because someone misguided them and they started harassing us, threatening us, (Kindly read their messages in the screenshots I have previously submitted). We have nothing to hide and we have submitted every proof to prove our innocence. No one bombarded her with offers or packages, you can again refer to her text messages to understand their behavior. Even now, their website is hosting on our server https://phosincantation.com/ We never under deliver any of our services and we never will. Kindly read the policy again and kindly close this case as this is nothing but personal aggression being taken out from the customer. Thanks. Refund Policy: https://www.logodesignmarvel.com/terms-condition REFUND POLICY (a) Moneyback Guarantee is valid till 30days of order placement provided that other terms are applied. (b) In result of unsatisfactory designs, you can claim your refund via three modes i) Toll Free # +X (XXX) XXX-XXXX ii) Live Chat iii) Email us on any official ID (c) If you are not satisfied with the initial Responses provided by Logo Design Marvel, then Logo Design Marvel will give you more initial concepts. However, there is no refund if your project moves to round two of logo alterations or revisions. You may request a refund by completing the Refund Request form, which will be provided to you upon request. In a case of return approval Logo Design Marvel will refund the total payment made by you, less a service and processing fee of 10% on package amount. (d) There are no refunds for any rush service charges. 24-hour design fees and 24-hour rush changes are non-refundable. (e) In a case of refund approval, a client will get his amount credited back within next 6-7 Business Days. (f) We won't entertain or refund any orders if the customer stays non-responsive for 45 Days, but the client can send us an email to hold the project if there is some personal issue. Also whether the client is non-responsive for more than 60 Days, then the customer has to pay an extra caution fee i.e. $150 for re-initiating the project. (g) In case if client wants to forfeit the website portion of the package after 30days, refund won't be applicable; though we can hold the project in such case and the client can come later and get the project started again (h) Furthermore, the customer shall forfeit the right to the refund outlined above if customer request additional revisions (1 or more design changes regardless of the complexity) or modifications to any of the initial concepts. You shall also forfeit the right to a refund if you do not respond promptly to a status notification from Logo Design Marvel. (i) Should you receive a refund, you agree that your acceptance of the refund shall constitute your sole and exclusive remedy on related Responses. Additionally, you acknowledge that you will have no right (express or implied) to use any Response or other work product, content, or media, nor will you have any ownership interest in or to the same. (j) In the case of finalizing one part of the order, the customer won't be eligible for a refund for the rest of the remaining package. Consumer Response /* (4200, 15, 2022/02/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) As the person above admitted to actually being misleading, this is the reason I want my money back. I don't want inconsistent pricing and the "deals" they give that you'll have to pay later whenever you call back. Also, Peter verbally said that I could contact KNA Design LLC to work out getting my money back (another misleading thing) and again, they NEVER answer. I accept the logo process and it's smooth. The hosting however, not so much because I was misled. I also (******) did not threaten any of them. There's no calls or texts of me ever harassing them. I would like the rest of my money and be done with it all.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩