Business ProfileforDFW City Service

We engaged this company for exterior window cleaning services. Before the serviceman began the cleaning I specifically stated that we did not want any of our trees damaged which were near the house, and to NOT clean any windows if using a ladder would damage tree limbs. About an hour later I returned home to find the serviceman standing in one of my flowerbeds having trampled the landscaping, with black marks from later scraping along our painted white brick, scuffed up shutter, broken landscape light fixture, and numerous broken branches off of our Japanese maple in that landscaping bed including the primary back branch of the treetotally destroying the balance of the tree shape of what is the feature piece in our front yard landscape design. Gross negligence if not willful misconduct. We sent pictures to the company and requested a call with senior management. Still waiting for that call back. Unfortunately these sorts of businesses are only as good as the level of care and attention of the servicemen deployed. In this case, a $200 window cleaning turned into a far more expensive destruction of property and after specific and clear instructions to avoid doing these very things. How does one replace the scale of a now disfigured 3 year mature Japanese maple having acclimated to the ***** heat? Landscapers simply dont sell at that scale and maturity. If you value your property I suggest either washing windows on your own or shadow the servicemen (of a other company of course) during the entire service period.