Business ProfileforEmployer Direct Healthcare, LLC

I was scheduled for an upper endoscopy for ******* 25th,2024. I was told by a representative for the business that I would need to pay $1651.02 prior to having the procedure because my deductible had not yet been met for this year. On ******* 22nd,2024 I paid $500. On ******* 24th,2024 I paid the remaining $1151.02.After the procedure the business never informed my health insurance company, ********** Blue Shield, of the payments. Therefore, I never got credit towards my yearly deductible for the money I paid. Other claims have since been processed, and my insurance is holding me responsible for other ***** that they are now crediting towards my deductible. I have been asking the business since ******* to report the amount paid to my insurance so I will get credit for the money I paid. They have failed to do so. They keep telling me they are working on it, but even after the claim was escalated to their operations department no progress has been made.At this point I have overpaid towards my deductible. I want a refund for the money I paid to Surgery Plus, as they are not entitled to keep my money because I have since met the majority of my $1800 deductible due to other claims and doctor ***** that have been filed in a timely manner. I need the excess money I paid back. Being out that much extra money is a financial hardship on me. I had surgery recently and have not yet been released to go back to work. Surgery Plus claims they submitted the information to my insurance, but I spoke to a representative at ********** Blue Shield again yesterday and they told me they never received this claim from Surgery Plus. ********** Blue Shield has informed me that the refund will have to come from Surgery Plus. I have made Surgery Plus aware of the issue via numerous phone calls and e-mail. They acknowledge a mistake has been made but have not resolved the situation in the over 3-month long period since the payments were made.