Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Is this Your Business?
          Share

          Find a Location

          TouchPay Holdings, LLC has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileTouchPay Holdings, LLC

            Holding Company

            Contact Information

            10005 Technology Blvd W Ste 130

            Dallas, TX 75220-4300

            Get Directions
            Visit Website
            (972) 893-1252

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            26 complaints closed in last 3 years

            19 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            10005 Technology Blvd W Ste 130, Dallas, TX 75220-4300
            BBB File Opened:
            8/27/2020
            Years in Business:
            20
            Business Started:
            11/6/2003
            Business Started Locally:
            11/6/2003
            Business Incorporated:
            12/28/2012
            Type of Entity:
            Limited Liability Company (LLC)
            Contact Information

            Principal

            • Ms. Jamila Williams, Complaint Manager

            Customer Contact

            • Ms. Jamila Williams, Complaint Manager
            Read More Business Details and See Alerts

            Customer Complaints

            26 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/13/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            This company Telmate aka Getting out, is supposed to help you keep in contact with your loved ones while they are in prison. They have provided nothing but stress, and a "still in review" update for over 5 months. On 1/18/2024, I received an email stating that I needed to request a refund, or I would be losing the funds of $94.25 that I had in the account. I then called and requested a refund. March 25, 2024, I had not received the refund of $94.25, so I called to see what the issue was as it was past the 6-week ***** The person that I spoke with stated that it was "still in review". June 13, 2024, called to follow up on the issue with the same resistance that I always get and also to be told that "it was still in review" (attached documentation to today's communication. The nature of the dispute is that I still have not received the $94.25 and that the issue is "still in review" since March 25, 2024. The business has not tried to resolve this problem. There is not account number, order number, tracking number to refer to.
            Read 25 More Complaints

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ann S

            03/21/2024

            I purchased a ($40.00) phone debit card using the Touch Pay machine. Touch Pay never released the inmate phone debit card I paid for. I contacted Touch ******************************* several times in speaking with each individual told me not to worry they could see in their system that I had paid for the card on (March 8, 2024/10:28 a.m.). Touch Pay customer service explain to me that if some reason the inmate is not able to receive the phone debit card Touch Pay would refund the money by sending me a check in the mail in the amount I paid for the card. The inmate still has not received the phone debit card nor have I received any refund with that being said I was definitely scammed out of my money Touch Pay is especially criminal deception, and fraudulent business practices. I certainly do not understand why Touch Pay is still allowed to continue to scam so many people out of their money.
            Read 2 More Customer Reviews

            Local BBB

            BBB serving North Central Texas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.