ComplaintsforGrenadier Homes

• Initial Complaint

  03/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have reached out to my warranty department on two different occasions concerning my gutters not catching water causing flooding on my porch, big hole, and mud to accumulate on sidewalk no one has come to even check gutters to see if they are clogged or check pitch. My last response was its an acti of God. Please get Grenadier to fix this problem and honor their warranty. I look at other homes when it rains and the rain is draining properly.

  

  Business response

  04/13/2023

  We have received three requests regarding concerns pertaining to the gutter/down spouts at the home.  We have addressed and answered all questions regarding the concerns you have with your gutters.   Warranty tickets have been submitted after significant downpours, flash storm.  The amount of rain in a short period of time will cause standing water, flower bed wash out, and over spill from the gutters.  The rain during these major rain events will either fill the gutters or shoot past the gutter causing wash out of flower beds, and pop outs to push out, there is simply nowhere for the water to go.   Grenadier has addressed your concerns as well as verified that the gutters and drainage system is performing within standards and not further action is needed.   

  Customer response

  04/17/2023

  I am rejecting this response because:   I am the only one in this complex that is having this problem I am at home everyday and not one person has come to see if my gutters is are clogged or draining properly. If someone comes and check this out I will know what the next step will be to remedy this situation. I am  the only property with this issue I look out when it's raining and every body else gutters are working properly 

• Initial Complaint

  03/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was supposed to close one of their townhomes located in ***** this month. However due to layoff I was getting redeployed to a different location (out of the country) but Grenadier as a builder was never to work with me when I have submitted required evidences explaining the situation but they declined to return the ******* deposit of 10k. Which was certainly different from what the sales person had mentioned over email and text that as long as I am able to submit the evidences, he will return the ******* money. I have tried reaching out to sales team and corp office seeking for a solution considering the situation of redeployment. My lender has declined the loan based on the situation and given the letter but still they have decided not to return my ******* deposit. Also, the sales person was rude and making fun of the situation when asked for contract transfer possibilities to someone that I know of and ready to take the home. Instead they send me a notice stating based on your notice we have cancelling the contract etc.. obviously making it look like I have dropped the ball due to personal choices. All these are making it clear that they wanted to keep the money and not ready to work with their customer. They are not at all a customer friendly business or people to deal with.

  Customer response

  06/01/2023

  They were not ready to consider my employment situation,  never returned the money and cancelled the contract. 

  

  Business response

  07/10/2023

  Below is a timeline of events which resulted in ******************** not receiving a refund from breaking his contract with ******** Homes.

  Contract Effective Date: June 2, 2022
  Jan. 5, 2023 homeowner reached out advising that he may need to cancel the contract as his job may transfer him out. 
  Jan. 7, 2023  We advised ******************** that he stands a chance to lose his ******* money if he broke the contract.
  Jan. 12, 2023 - ******************** verified that he will need to cancel the contract as he would not be employed with his current employer effective on March 31, 2023, he also emailed us a transfer letter for a contract job.
  Feb. 10, 2023 -  We notified ******************** that management declined the request to return the ******* money due to the terms of the contract signed back in June 2022.  On this day ******************** advised that he was cancelling due to relocation.
  March 3, 2023 We sent the official termination letter via email and certified mail.  

  Below is a snippet which addresses ******* Money which is discussed at time of signing on June 2, 2022

  ******* Money, Payments and Deposits: BUYER has deposited $__________as ******* money with SELLER ("******* MONEY").  Provided only that the SELLER delivers the Property as required in this Contract, the ******* Money, Change Order payments, Option deposits, and Upgrade deposits are non-refundable under all circumstances and shall be applied to the Contract Sales Price at closing.

   

• Initial Complaint

  01/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased home in December 2021 which came with a 1 year warranty. Company has failed to address warranty issues and went so far as deleted open items from the portal once the 1 year warranty period was reached. For example, kitchen cabinets were sticky from data of purchase and were finally addressed by builder and not the warranty claims department. Garage door damage on bottom panel was reported and never aligned properly causing a damaged piece of trim on left side of outside garage frame. Multiple tickets were entered into the portal as directed with significant delays in being updated and email follow-ups to warranty claims contact were often not responded to. A significant amount of time was wasted on my part to get addressed resulting in lost wages and multiple escalations were made within Grenadier to no avail. Hope this at least serves as a warning to any future buyers to make sure any open item is addressed prior to close as the warranty department will unlikely address in a timely manner if at all. The fact that the development (****** ******) we purchased in is for people over the age of 55 means others may just go without getting their issues addressed rather than seek help or even know how to.

  

  Business response

  03/22/2023

  Hello ******, I was told that the work has been completed.

  

  Business response

  04/04/2023

  All warranty items were completed on this home. 

• Initial Complaint

  04/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ****** ************ *** ******** Way Fairview, Tx. XXXXX April 7, 2022 Saker Grenadier Homes **** ****** Drive Suite *** Dallas, Tx. XXXXX XXX-XXX-XXXX This letter is in regards to negligence on the part of Grenadier Homes, especially the Warranty department. I submitted a ticket on the grenadierhomes.com website regarding 11 items needing attention found at 490 Wisteria Way in Fairview by a third party inspector that I hired to inspect my home before the one-year warranty period had expired. I submitted the ticket through the normal channels on their warranty site. At the time there were other tickets Theresa ******* was dealing with at our residence so I talked to her that day about the new 11 items request. She stated at the time that it would get taken care. Three months have passed since the request was submitted with no action taken on Grenadier's part. I have contacted lennifer, who, apparently, is the one appointed to deal with warranty requests and she denies even being able to see it when I have no problem bringing it up when I go to the request site. I have repeatedly run across issues with the warranty department, as well as Grenadier living up to its obligation once the house is sold. I want Grenadier to respond to the warranty issues by: 1.)Acknowledging that they see them on their website, as a start. 2.)Contacting me via telephone to schedule correcting the 11 items immediatelyput at the front of the list-as I have already waited 3+ months. 3.)Following up with me to make sure the items were taken care of in a timely, professional manner by a qualified technician. If I do not receive these demands in a timely manner there are other avenues I am exploring for resolution.

  

  Business response

  08/08/2022

  Business Response /* (1000, 10, 2022/06/13) */ The items Mrs. ***** are referring to have been completed and closed out. There was a delay in service due to supply and staffing shortage and this was clearly communicated when she submitted the ticket. When the BBB complaint was submitted the items of reference already had scheduled service dates to complete the requested items. Ticket has been closed since all items have been completed. Consumer Response /* (3000, 12, 2022/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from Grenadier Homes is incorrect, as I expected from them. Please note that they ignored 3 reminders to address this complaint from BBB. That should say it all. Grenadier issues a warranty in order to sell a house but intends to make it difficult or impossible for the owner to get items tended to. This company has been very difficult to deal with. Their approach seems to be to wear the homeowner down by avoidance, falsehoods, and delay. I deny that I was told that there would be a delay due to supply and staffing shortages. And I deny that the issues have been resolved. Grenadier is responsible for the incapable, inadequate staff in the warranty department. It is a well known in this community they built that they have been negligent in following up with the many issues of discontent presented to them by myself and others. Its shameful and just wrong. Business Response /* (4000, 15, 2022/06/28) */ All tickets that Mrs. ***** has submitted have been closed. Tickets are closed for two reasons 1. request has been completed or 2. the item submitted has been declined as it falls within building standards. If Mrs. ***** feels like she has outstanding items that need further discussion she will need to submit a formal request in her homeowner portal, which is a requirement for all homeowners to complete.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩