Business ProfileforGabby & Summer Classics Dallas

- On 2/28/23 we purchase an outdoor patio furniture set from *********************************************** Classics in Dallas for $18,000 - The order included a sofa, two rocking chairs, two loungers, 4 dining room chairs as well as custom cushions - We discussed our setup in that the patio is not covered prior to purchasing this set - Their sales rep ****** assured us that the furniture will last and suggested to purchase covers - The furniture was delivered at the end of March 2023 - Within a few months we noticed paint wearing off on the rockers - The business replaced both chairs - The furniture was covered throughout the winter, when we uncovered it at the beginning of April 2024 we were shocked to see that all the pieces had paint wearing off - We reported it to the business and filed a warranty claim - The business denied our claim and claims that the damage was caused by outside force or blunt force trauma - They sent us tiny vials of touch up paint - This cannot be a solution as the original paint has a glazing and a two tone effect on it. It cannot be replicated - We have expressed our disagreement with their decision and the business refuses to respond - Previously we owned patio furniture with aluminum frames and they lasted over 25 years - The business should take the furniture back for a full refund or at the minimum replace the damaged pieces