ComplaintsforEnhabit Home Health & Hospice

• Initial Complaint

  09/18/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am writing this with the help of a concerned friend. My PT and Speech therapies were cancelled based on lies from the two therapists to their Agency Manager and the unprofessionalism of the manager Gayle. I was supposed to have another PT session with Mark, and resume my speech therapy with Angie once she came back from her two-week vacation. We called Gayle the Enhabit Manager to explain what happened on the last joint session that I had with OT and PT. And instead of her understanding and doing more research - she believed her lying staff members of what they said about my daughter and me. Instead of her insisting that her employees finish out my care, particularly the speech therapist Gayle acted unprofessionally and canceled all my therapies, and said that she was putting a "no return" on me getting speech therapy or OT or PT, that my daughter and I were a "safety risk". When it was that her staff OT and PT were not trained on how to communicate with someone with aphasia and apraxia (me). Gayle behaved very unprofessionally on the telephone and took a vendetta out, instead of resuming my therapy with my Speech therapist, with whom I never had a problem because Angie knows how to communicate with an aphasic, as that is part of Angie's job. Mark started talking about discharging me on my 2nd visit. He told my daughter that I would not get better enough for him to give me more therapies. Then when he realized that I would get better he apologized and said he would give me more visits. Only then to have his manager Gayle not only remove all of my therapies and deem me (and my daughter) a safety risk. Please at least return my last PT visit and my speech therapy through Angie. Angie was wonderful and she only discharged me because she was going on a two-week vacation and we thought we, too we're going to be on vacation. The unprofessionalism of the OT, PT, and manager Gayle, are interfering with my medical care. Please help!

• Initial Complaint

  04/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 3/24/22 the assistant Physical Therapist Connie came to my home to guide my husband with navigation after a hip replacement. She parked in the middle of my driveway where there are no other cars that park there. Do to snow she parked in the center of drive. After she left I proceeded to go out to get mail and observed a 9 X 11 area that had a significant black oil spill on my driveway pavers. As proceeding up the driveway pavers to retrieve my mail there were additional spots if this area of fresh oil up and down to the place that she parked. This was late afternoon so I called early on 3/25 to report the issue to Encompass Home Health and my husband spent the morning emailing these folks. Also called the Paver company to get the estimate on cost to replace or clean pavers. These folks took pictures and witnesses to this fresh oil on our new pavers. Home health care referred to Amerisure who is their insurance company for these fleet vehicles and an adjuster called and I asked Michael J***** when they would be coming out and he said quote "It wasnt necessary since he had the pictures sent from System Pavers. Both I and my husband are calling every day to see what was happening. Finally on 4/5/22 1030 CB from Michael from Amerisure but still waiting for inspection report and on 4/7/22 he called and indicated claim denied and car was clear - no oil leak. I asked where the car was during the last two weeks and he did not know and said I was not privy to the info. Also asked for Maintenance records and would not provide. Now since my homeowner deductible if more than the cost to repair, I am forced to go to small claims to hopefully resolve this information. Again they did not even come that day of the report to assess the oil spill damage or confirm with the employee where she was parked.

  Business response

  06/29/2022

  Business Response /* (1000, 9, 2022/05/25) */ Hello, we regret that this individual is unhappy with our company. Once this claim was made, we submitted it to our insurance company. Our understanding is that this individual requested the entire driveway be replaced, rather than cleaning the individual location of the stained driveway. Additionally, our understanding is that the insurance company's appraiser inspected the vehicle at issue and determined that the engine was dry and had not leaked. Again, we are sorry this individual is upset. We work hard to do what is right by our patients and customers.

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