ComplaintsforBlackburn Woolfolk Dermatology

• Initial Complaint

  03/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  First, I would like Dr. *********************** *** number verified, as I have never heard of her College and she does not operate an integrity in accordance to the Hippocratic oath. The office manager, ************ folk is also needing investigation for a high school diploma and college degree as he is committing fraud along with ******************. This office charged me for an appointment on November 16, 2023, which I didnt attend. Mr. ********************** tried to gaslight me when I told him I wasnt present and I was worried about identity theft! After my refusal to pay for 11/16/23 appointment I left and he then followed me out of the office into the hallway to threaten me! I was and still am afraid for my safety. He said weve been good to you. This statement is alarming as I have NEVER met Mr. ********************** or Ms. ******** **********************! I would also like the *** number of their PAs (physician, assistant) verified as she has given me injections and prescribed medication that have caused me harm. The three compounding pharmacys this office has sent me to need to be investigated! ******* is the first name of the compounding pharmacist downstairs in ***************. ******* Pharmacy in ******** is owned & operated by husband and wife PharmD and they have dispensed toxic ******************** as medicine. ********** on ******************* in ******, ** is also working with this office)I want a FULL refund of all services, (over the last 7 years) in-office injections, and compounding / commercial pharmacy medication, in addition to compensation for mental and emotional anguish and psychological abuse. This office is also working with UMR and Cigna medical insurance to produce fraudulent EOBs and tax deductions/documentation.

  Business response

  04/16/2024

  Thank you for the opportunity to help address your concerns!
  
  On 3/06/2024, we received your call for an appointment and made you aware of a balance of $54.69 from date of service 11/16/2023. You paid the balance online and booked your follow up appointment for 3/7/2024. During your 3/7/2024 visit with ***********************, **-C, you expressed a concern regarding the progress of your hair growth and we shared photos from your 11/16/2023 visit that showed improvements. You did not recall taking the pictures on 11/16/2023, and questioned the visible improvements (see attached). You also paid and signed the receipt for your copay amount $50 on 11/16/2023 (see attached). At the end of your visit you booked a cosmetic consult appointment with Dr. ********************** for 3/14/2024.
  
  On 3/12/2024, you called to dispute the payment made on 3/6/2024 of $54.69 for the balance for date of service 11/16/2023 stating you did not have an appointment on that date. You requested a refund, and the team escalated the call to management. When management called you to help with your request, you stated that you did not want to address it over the phone. You preferred to address it in person. On the date of your cosmetic consult 3/14/2024, you raised the requested a refund or credit for the $54.69. The practice manager met with you and provided you with the following evidence of your in person visit on 11/16/2023 (see attached):
  
  1)    Proof of you booking the 11/16/2024 appointment on 11/14/2023
  2)    Proof that you confirmed your appointment on 11/16/2023
  3)    Proof of you physically swiping your **** end 5869 along with your signature on 11/16/2023
  4)    Proof of your office visit on 11/16/2023 along with the date stamped photo Thu 11/16/2023 08:26:59.386
  5)    Proof of the medications sent to ******************* Pharmacy on 11/16/2023
  6)    We also called ******************* Pharmacy and confirmed they dispensed the prescribed medications on 11/16/2023
  
  After the evidence was provided to you, you requested time to pull up your bank statement for the **** card ending 5869. You also asked can you move forward with your cosmetic consult as the clinic was soon to end. In good faith, you were allowed to move forward with the visit stating you would pay the $75 fee at the end of the visit. After your visit, you refused to pay the $75 cosmetic consult fee and walked out.

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