ComplaintsforMethodist Dallas Medical Center

• Initial Complaint

  12/29/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I cannot upload copies of the bills/correspondence from Methodist Health Systems because they are not for me. One of their patients gave them my email (I don't know how she got it). I have had this email address for almost 20 years. I have contacted Methodist and told them to remove my email address. I am not the patient. I live in ************** and have never been to their facility plus the account is under someone else's name. I want my email removed and no further bills or contact from Methodist Health Systems. I have no idea who the patient is or who is running a scam. The fact that this facility will not listen is annoying. I am not the one giving personal information out about a so called patient which is a HIPPA VIOLATION, I BELIEVE. I am bothered that I had to put my name on the complaint because they probably will just change the account to my name. I Have NEVER BEEN TO THEIR FACILITY AND I HAVE NO MEDICAL RECORDS THERE. I WILL NOT PAY A BILL THAT IS SOMEONE ELSE'S AND METHODIST BETTER NOT PUT THIS BILL IN MY NAME.

  Business response

  01/18/2024

  see attached

  Customer response

  01/31/2024

  Still receiving bills from Methodist and its affiliates

  Customer response

  02/07/2024

  I am still receiving bills from Methodist health system"s radiology associates of ************ 

  I am not ****. 

  Received February 7, 2024.

  Business response

  04/25/2024

  See attached.

• Initial Complaint

  02/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Dallas Methodist Hospital keeps sending me a bill for services I never received.I do not live in *****.I have lived in ********** for my entire lifetime and do not visit ***** for any reason. When I called the hospital billing department, they first told me that my name was not even close to the patient's name that received the service in question, and they do not know how or why my name was used for collecting this debt.The second time I called, they hung up on me. Now I am getting threatened with legal proceedings for an emergency room EKG that was preformed on a patient that I don't even know. I did not visit Dallas ***** ever, or on the day in question and can prove that fact a hundred times over. It is not fair the stress that this situation is putting on me. I will not be responsible for ANY debts other than my own.

  Business response

  03/14/2023

  see attached
  See ************************ answer.pdf

  Customer response

  04/18/2023

  I am still getting bills for services I never received. I have many people that know that I was not in Dallas ***** or anywhere in ***** on 12/26/2022. I have 2 bosses that will testify that I was at work in ********** on that date. When I first called your office number, the woman on the other end of the phone line stated, and I quote, I dont know how they got your name.Your name isnt even close to the name of the patient that received services. Get payment from the actual patient. I will not be responsible for debts other than my own. Besides, I have full coverage health insurance. I can absolutely prove this fact. If I have medical services, they are paid for. Quit running a scam. I am going to the news media with this story.

   

• Initial Complaint

  10/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I went into Methodist Health ER to get blood pressure medication. The doctor that assisted me was very pushy and gave me services I did not request or had knowledge of receiving. They ended up charging my insurance thousands of dollars and I received a several surprise bills. I told him that I was not interested in any additional services. He said in order to give me blood pressure medicine, he had to do a blood test. He was even pushing for blood transfusion. He said the only way he will give me a full month of blood pressure medicine is if I go through an ambulance and get a blood transfusion. It seemed very strange and it felt like a money grab. I finally got the courage to walk walk out despite the fact that he made it seem like I would die if I did not get a blood transfusion, The Refused to give me what she had me signed. It was the worst experience I ever had in a hospital. Account XXXXXXXXXX.

  Business response

  03/08/2023

  Business Response /* (1000, 7, 2022/11/10) */ See attached. Consumer Response /* (3000, 9, 2022/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have submitted docs many times even though I did not authorize these services. The latest doc submitted was 10/26/222 when I went into their facility and emailed it with their staff watching and assisting me. They even called their financial office in my behalf, I have done Everything my ability to resolve this. All I wanted was a $12 blood pressure prescription medicine. I included the last email to their financial aid. I have done everything they asked of me over and over. I am not working. I can't afford this especially when I not aware of these services. I specifically told them at the date of service, if it's going to cause me money. Please do not give it. I asked for the docs they had me signed and the nurse refused. She said it was private property. I walked have walked out if I known what's was really going on. Business Response /* (4000, 13, 2022/12/08) */ see attached

• Initial Complaint

  12/02/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Methodist Health Systems (MHS) submitted to a dept collection company, *** LAW, an erroneous charge for $117.58 for services on April 23, 2019 that were paid in full in August, 2019 . Prior to this collection company, in June 2020, MHS had another collection company, ***** Partners contact me to try to collect the same amount that was already paid in full. I have tried to resolve this matter several times since 2020 with no help from HMS. The amounts owed to HMS were discounted and paid via a payment plan in which multiple charges,including 3 for $117.58, were grouped and paid in equal amounts over several months. I charged each pmt. on a personal credit card. Sometimes the MHS representative e-mailed a receipt to me but not with every payment though I did ask for a receipt. On 6/21/2019 I contacted Dora with HMS who told me that the account was paid in full. I also spoke with Teresa at XXX-XXX-XXXX on 8/19/2019 who stated that sometimes payments reflect on one system but not on an accompanying system making it look like payments were not made . In August 2019, I received an additional statement from MHS for $59.76 which was paid. Several months later in June 2020, I began receiving communications from the first collection company about the $117.58 amount. I contacted MHS to inquire about this amount as it was larger than the last stmt. balance $59.76 and no additional charges had been made so the amount could not be true. MHS was informed of the payments completed using the payment plan. However, I was told by a manager at MHS that they did not show payment for $117.58. Below are statements received each month until the balance of $59.76 was paid off. With each statement the balance owed decreased as I made payments. However, SUDDENLY the balance increased to the amount that was sent for collection, $117.58. I do not owe MHS any payments! MHS NEEDS TO CORRECT MY ACCOUNT RECORD AND STOP THE COLLECTION AGENCY(S) FROM CONTACTING ME OR AFFECTING MY CREDIT REPORT.

• Initial Complaint

  09/09/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On April 02, 2021, I checked into the outpatient office of Methodist Hospital, Dallas for a routine lab test. I provided complete Insurance information and copy of my Insurance card. Later the Billing office filed with the wrong insurance company and for some reason that company made a partiol payment. I receive a bill from the hospital and determined that there was an error. I contacted the hospital and learned that in fact they filed with the wrong Insurance Co, again, I provided a copy of my insurance card and checked with insurance company to see if they had made any payment.,, They had not paid any claim. I called the hospital and asked them to refile the claim with the correct insurance company. since that time I have written 3 letters and made 8 phone calls try to fix this problem.Three times my Insurance company have accomplished me on the phone line to provide payment information.to no benefit .Managers will not return my calls..i always get the "Managers are in a meeing"

  Business response

  01/19/2022

  Business Response /* (1000, 16, 2021/11/18) */ Methodist filed the patient's correct insurance on 9/17/21 and we called the patient and left a voicemail to advise him of the filing. Methodist received payment from the insurance and the account now has a zero balance and we have closed the account. Please update your file. Thanks

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