23 Customer Reviews
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Review from Aspen L
1 star06/25/2024
Nurses and Drs- 10/10 BILLING 0000/10. Absolutely impossible to deal with. For one- who callings billing the business center 2, voicemail says all calls will be returned within 24 hours Ive called many, many, many times and left VM, Ive received 1 single call back, and she told me she would call me the next day. Here we are over a month later- over $1,000 was pulled from my account in a matter of 3 days. Because she said it shouldnt come out. And it did. I called the same day, left a voice mail, called the next day left a voice mail. I have been leaving at least one a week now. It was over 100k to have a baby delivered with epidural and 6 days in the nicu after he got stuck, inhaled fluid. 10k for pharmacy, just absolutely ridiculous. Since March of 2023, we have paid 770 a month on time- and in May we paid $1240 because they screwed it up. Over drafted our account. I have basically BEGGED. they claim they cant make our bill $200 a month due to hardship. So I cancelled our card. Im just absolutely fed up with the billing department. From the one lady with voicemail- to the call center people who dont understand me. I dread every having to use them again solely because of billing. I want to pay my stuff off- but dont sit here and guilt trip me about I used services when you **** peoples insurance for hundreds of thousands into the millions every single year. Wayyyy over priced on everything. Just insane.Review from Jennifer C
1 star06/24/2024
The behavior heath **** under ************ has denied my son, who suffers from a severe mental illness, several admissions that landed him in jail, because of his race and mental capabilities.Review from joanna l
1 star05/17/2024
Be careful going to the ** here. They will rip you off and overcharge you for services. My daughter came here for a UTI and they didn't even see her properly in a room. They put is in a corner by a desk and made us wait for two hours. They wanted to do all kinds of blood work on her but as a mom I told them all they needed to do was a urine sample. Her symptoms were not complicated so that was all they did and then gave her antibiotics for treatment. We got a bill of $11,993! $2,385 was for lab work which I asked what exactly the lab work was for. They still have not sent me the medical records to show exactly what this was for. They had wanted to perform blood work and we did not do any of that, so a urine sample costs $2385! The emergency room was $9,488 that we did not use at all. We were in a chair in a corner for two hours! Our insurance covered some of it but they are still saying we owe about $2K! Be warned before you go to this place. They will rip you off and bill your insurance for things beyond what you were seen for. Super unethical! To be in an industry of saving lives, they are really good at trying destroy them first!Review from Cathy D
1 star04/01/2024
Doctor put a food order in I asked nurse at 5:30 PM for food and she told me at 6:30 Dietician will bring it. I call help station at 7:30 and she says she will check. 40 min later still nothing. Im diabetic and my sugar wasnt checked since 12:50pm and I have no vitals attached. Nurse was supposed to start IV at 2 and never did.Review from Kim M
1 star01/25/2024
Awful. I signed up for this "insurance" when I was laid off and need coverage. The sales person was very convincing I was getting a PPO type coverage, but clearly lied. They don't cover basic lab work, or out patient therapy, and a plethora of other services. When I tried over and over to get a claim form or a list of my covered services, no one could help me. Avoid.
Tenet Healthcare Corporation Response
01/29/2024
Dear ******************, Thank you for contacting Tenet Healthcare in reference to the concerns around your insurance. Tenet Healthcare does not issue insurance policies therefore unfortunately we are unable to assist with your concerns. Please review your insurance card and contact your insurance carrier directly.Review from Dora V
1 star12/18/2023
The level of communication at this hospital is beyond any other. One doctor says you going home. The other says you got a king to drain. The other one says you liquid is cancerous what *** want to know biopsy for. They install a drain for which they given million excuses why patient got discharge and stopped at the door to be told you cant leave until you drain kit here. A week later kit has not been order and they keep pointing at insurance but yet insurance already approve nurse home visit. Stay away from this bunch of unprofessionals! Humanity compassion and bed manners do not exist here.Review from Rodolfo N
1 star11/02/2023
2nd visit, 2nd most horrible experience at a hospital.They do not know how to treat human beings with humanity and dignity.They are clearly understaffed (they said so themselves, nurses especially and only 1 doctor), most of them had bad manners with my mother and I, horrible patient communication (4 hours later they still couldn't figure out my mother speaks only Spanish), and did not care at all for my mother's pain or discomfort. Not at all. She is 82. She is sick and alone. She deserves much better.Not only that, but a MAN who barely works behind a desk without any caregiver title, tried to "help" my 82 year old FEMALE almost-naked mother urinate... without a "chaperone" and without asking for my mother's consent. That is forbidden in any hospital in the *** and the rest of the Western World (at least).I complained about all these mistreatment and he called security. Then all the nursing and staff team began a passive-aggressive treatment towards us.Not happy with that, the surgeon on call, proceeded to stitch up my mom (10 inch lesion) before the local anesthesia kicked in. He did not wait a second. My mother is strong as a rock, but she cried and screamed like an infant during most of the procedure. The anesthesia kicked in by the end of it. She is extremely upset as a patient and as a doctor. The treatment was inhumane. He's stitching technique, I would not use it on my worst enemy.AVOID NORTH CENTRAL BAPTIST HOSPITAL if you value your life, pain, suffering, dignity and time.Review from Tyrone H
1 star09/19/2023
My experiences at North Shore Medical Center A ******* Family Hospital are horrible and disturbing. My experience in their emergency room has been terrible. They have RNs who dont know what they are doing or have little experience. I never had any issues with a medical staff drawing my blood from my arms or putting on a heparin lock. When I visited this hospital emergency room the RN didnt know how to and kept trying to give me the worst pain that I was feeling I was dying and about to pass out. She had to get a nurse practitioner who works in the ** to do it and they did it in one try. The emergency room doctor always gave me a misdiagnosis and didnt order any blood tests that under my medical condition any doctor would have done. I had to ask the ** nurse to take one test she could without a doctor's ****** I had very high blood pressure and severe headaches they only treated me for my headaches, not the pressure. The RN in the emergency room noted my blood pressure was 178/104 and said she would let the doctor know but they didnt do anything. This emergency room is dangerous and I will recommend if you have a choice to pick another hospital please do that. My family had bad experiences as well. I try to call the department at the hospital that deals with complaints but they never answer the phone and only call me after I make a complaint to my insurance company and the **************** which deals with hospitals compliance and complaints. Please try to avoid this or at least their emergency services departmentTenet Healthcare Corporation Response
09/20/2023
Dear ************, We are extremely sorry to hear of your experience at North Shore Medical Center A ******* Family Hospital. However Tenet Healthcare Corporation no longer owns this facility. Please contact the facility directly to submit a patient grievance.Review from Katy T
1 star05/16/2023
So I took my 2 yr old yesterday to have some blood work done and I'm not really okay with the experience we had. The lady was teaching another young lady on what to look for, proceeded to put the needle in his arm. Now I know protocol used to be you had 3 chances to find the vein before you had to start over, however im not sure if it has changed. Now of course I don't expect anyone to get it on the first try everytime, but to keep digging around in my child's arm? For well over 1 minute? No I'm sorry I don't think so. There was a third lady with a white lab coat who came out due to my child screaming. With the same needle in she continued to poke around in my child's arm. For now 2 minutes no vein has been touched. It took me yelling at them to take it out and try the other arm for them to move on. She got the vein in the other arm within seconds. Never received and apology not have a nice day nothing from these "senior" lab workers. Working in the medical field is excruciating beyond imagination.. however that was too much and to be a 2 year old I can only imagine what it was like. I'm sure I am more traumatized then he is anymore, but I don't think that was an experience anyone should have and then to completely disregard what just happened. Do better. Your hospital already has a bad wrap here in rock hill and I see why.Review from Chelsea S
1 star01/16/2023
If I could give 0 stars, I would. I would probably give negative 5, actually. ************** Medical Center is the worst hospital I have ever been to. There were some ************ and techs there during my stay, but one nurse shared my personal info with people outside of the hospital I barely knew and when I reported it to the hospital, they did nothing. When I reported to the board of nursing, they did nothing. This hospital is a joke and so is *******************. They do not care about patients or patient confidentiality. Now I see why they always have had a bad reputation and continue to have one.
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