Business ProfileforWhite Rock Medical Center

On 11/6/23 I came in for testing and end up getting stents due to blocked arteries. Paid $1,329.00 before they would check me in. They wanted $2,658.00 but told them I can only pay half of it. After reviewing my EOB and verified with my insurance, I did not have to pay anything to the facility for my part. Called White Rock for refund and were told that they miss coded my claim and will need to refile with my insurance. That was fine since miss coding happen all the time. Checked my insurance again and found out they got additional payment on 1/4/24 for the refiled, my part owed to the facility is still zero so they owe me a refund of $1,329.00. Been trying to call them with my insurance advocates help but they do not pick up their phones or return messages. When I did get a hold of them, they give me a run around. One of the insurance advocate was able to talked them on 2/20/24, and was told that they are in the process of refunding me and it would *********** to 8 weeks for the refund. Part of February, March and April passes and I still have not receive the refund. Called again several times but had to leave messages because no one picked up. No one respond back to my messages requesting a call back. Was able to talk to their accounting on 5/15 but she put me on hold and then came back and said she would need to call me back after she talk to her manager. She said her manager was on the other line and not sure when she would be off for her to ask so she will need to call me back. As of today, I have not receive a call back or the refund.