ComplaintsforAmtex
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Complaint Details
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Initial Complaint
10/20/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On or https://dallas.ebindr.com/ebindr/images/icons16x/redact-multi.pngabout February 26, 2021 an order was 'allegedly' created by phone that was never approved, authorized or received. We were contacted about this order on Friday October 15, 2021 by Mail with a Demand Letter that was quite threatening in and of itself by a Kathleen Hamilton. In investigating this further we request a copy of the Order, Who Placed the order, how it was placed and a Proof of Delivery. This information was provided on 10/19/2021 and it showed the following information: 1) Package was ordered by a Gennie (Former GM not with hotel at time of alleged order) 2) UPS Package Signed for by 'Amy' (We have no employee named Amy in the past 3 years) - However there is an Amy next door at the Hampton Inn Prior Orders had been paid for with a Company American Express and I have proof of these transactions. There was no 'NET' account setup that we were aware of. We can't pay for a fraudulent order we never we received nor ordered. I received threats from their collection coBusiness response
12/14/2021
Consumer Response /* (2000, 6, 2021/11/02) */ Please close this case as the issue has been resolved in our favor and Amtex has agreed to remove the fraudulent charge and clear the account. I have attached a copy of this e-mail indicating the refund that our ownership was forced to pay in order to order on a different account of theirs. Yours in Hospitality, *** Parcells
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.