Business ProfileforBookOnline.com LLC
Additional business information
On February 15, 2024, BBB reviewed a pattern of consumer complaints related to interactions with the company BookOnline.com. Specifically, complaints received allege that BookOnline.com:
- Re-directed consumers to Bookonline.com website without notice of leaving the Hotel’s website;
- Overcharged consumers for reservations compared to the listed price;
- Bookonline.com did not finalize the intended reservation with the Hotel;
- Charged additional fees for ProTech when consumers did not want it;
- poor and/or no customer service response from the company;
- and moreover, delays/refusals in providing refunds to consumers when requested.
On February 15, 2024, BBB sent email and postal correspondence to BookOnline.com to address the pattern of complaints.
BookOnline.com responded via email to BBB on February 28, 2024.
As of June 6, 2024, BBB is monitoring BookOnline.com complaint activity to assess if the company's actions mitigate or eliminate this pattern of complaints.
At-a-glance
Related Categories
Business Details
- Location of This Business
- Dallas, TX 75231
- BBB File Opened:
- 4/8/2022
- Business Management
- Mr. Charles Lineberry, Managing Member
- Contact Information
Principal
- Customer Service, Complaint Handler
Customer Contact
- Customer Service, Complaint Handler
- Additional Contact Information
Phone Numbers
- (888) 978-9494Other Phone
Email Addresses
- Primary
- (888) 978-9494
Customer Complaints
282 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/01/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
374 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Lyndon C
07/09/2024
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