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Business ProfileforGetaroom.com
Additional business information
Among BBB's complaint review was a concerning pattern of complaints alleging Getaroom.com uses deceptive online advertising practices, as well as telephone customer service interactions, that lead consumers to believe they are interacting directly with a particular hotel's staff when they are trying to reserve a room. Consumers often claim they were unaware that they were interacting with a third-party until after they have been charged by Getaroom.com.
After conducting a review of GetARoom.com's most recent BBB complaints, BBB determined the allegations, and overall concerning pattern of complaints, persist.
In April 2020, Getaroom.com cooperated with BBB’s 2019 request that the business adequately address a concerning pattern of BBB consumer complaints. At the time, the company communicated actions that it would take, or had already taken, to prevent similar complaints in the future. In response, BBB agreed to monitor the company’s BBB complaints for up to a year. The monitoring and review were completed April 26, 2021.
Among BBB's complaint review was a concerning pattern of complaints alleging Getaroom.com uses deceptive online advertising practices, as well as telephone customer service interactions, that lead consumers to believe they are interacting directly with a particular hotel’s staff when they are trying to reserve a room. Consumers often claim they were unaware that they were interacting with a third-party until after they have been charged by Getaroom.com.
After conducting a review of GetARoom.com’s most recent BBB complaints, BBB determined the allegations, and overall concerning pattern of complaints, persist.
At-a-glance
Overview
Business Details
This is a multi-location business.
- Location of This Business
- 3010 Lyndon B Johnson Fwy STE 1500, Dallas, TX 75234-2780
- BBB File Opened:
- 11/10/2005
- Years in Business:
- 15
- Business Started:
- 6/22/2009
- Business Started Locally:
- 6/22/2009
- Business Incorporated:
- 6/2/2005
- Type of Entity:
- Corporation
- Alternate Business Name
- Priceline Partner Solutions (USA), Inc.
- Consumer Club, Inc.
- ConsumerClub.com
- Business Management
- Mr. Bill Ratliff, Senior Vice President of Operations
- Mr. Matt Davis, President/Director
- Contact Information
Principal
- Mr. Bill Ratliff, Senior Vice President of Operations
- Mr. Matt Davis, President/Director
- Mr. Matthew Tynan, Treasurer/Director
Customer Contact
- Ms. Karen Bleeker
- DeeDee Thompson, Consumer Consultant
- Customer Care
- Mr. Matt Davis, President/Director
- Mr. Matthew Tynan, Treasurer/Director
- Additional Contact Information
Phone Numbers
- (800) 327-1200Other Phone
- (305) 895-1160Other Phone
Email Addresses
- Primary
- (800) 327-1200
Customer Complaints
2,230 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/17/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
766 Customer Reviews
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Most Recent Customer Review
Mitchell C
08/04/2024
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