ComplaintsforThe Beeman Hotel

• Initial Complaint

  06/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We arrived at The Hotel Beeman for a reservation on 06/09/2024 to find a power outage. The rooms do not have power/air. Elevators are not running. I asked to cancel because they do not know when the electricity will come back up. I was told I would be charged a cancellation fee. One night, plus tax. Based on the circumstancea, a cancellation fee is unacceptable. I requested a refund and was denied. Above that, the hotel offers free parking which is NOT on site. Sel-parking on site is 26.00/night. Vallet is 36.00/night in the same lot.

  Business response

  07/13/2024

  **********************, 

  Thank you for your patience on this, I connected with my team, and they have issued a full refund for this.  However, please note that since you had booked through hotel beds, you will need to contact them for the full refund.  we have released all funds from our property and refunded all payments back to the hotel beds account that they had sent us.  

   

  please let me know if you have any further challenges. 

  ***********************;

  *******************************************************

• Initial Complaint

  11/27/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Following the holiday(Thanksgiving) , I needed to recharge and relax. I rented a room solely to relax. I checked in around 6:30pm. I showed the employee my ID and gave him my card for incidentals. I was given 2 room keys and the wifi password. I was in the room for several hours when there was an aggressive knock at the door. Jacob H******** demanded to see my ID. Even after showing my ID, he advised I was "mooching" , didn't pay for the room and needed to get out now. I was mortified and humiliated. I can not believe he thought this was the best way to handle the situation. He stated my card was on file for incidentals only and I didn't pay for the room. I called the front desk. Jacob continued to walk and pace in front of the door for a while. I spoke with Hannah and advised her of what took place. She apologized and advised someone would come get my information to prevent me from coming down and assured me I would not be kicked out the room. She then called back and asked how I booked. I told her, she located the information and Adam came up. Adam asked was it okay for him to take my card information down and I agreed. I agreed because I had been in bed trying to relax and didn't want to go downstairs. I checked my card and there are 2 incidental holds on top of everything else. I called back to the front desk and spoke with Hannah. I advised her how bothered I was from the situation and asked if she spoke with Jacob. She stated she has not had time but plans to. She advised she also has notified staff to check the names when guest come in. I advised her I wanted to make a formal complaint and gathered some numbers from her. Now it's almost midnight and I can not rest. This whole ordeal has disturbed me. I feel violated, humiliated, and to be frank, profiled. The purpose of this stay was to relax and now I can't. I am requesting a refund for this stay as my night was ruined.

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