ComplaintsforCowboys Cleaning
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Complaint Details
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Initial Complaint
12/09/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I hired this company to do a "move in" cleaning. We spoke via text to go over what cleaning will entail. My home is about 6000sqft (which they knew) they sent two ladies to clean the home. I contacted them concerned that it will take them at least for 10+ hours for the two of them to clean. I was assured they will "deep clean" everything we discussed. When they left everything was FILTHY. There was food stuck to the refrigerator and freezer, baseboards and walls filthy, bathrooms and bathtubs. It looked as if they went around my home with a vacuum and mop and wipes the counters. I informed them I was very dissatisfied with the cleaning, she was extremely nasty and told me that she can send her back (it was about 8pm at that point and my subdivision doesn't allow workers in past 7pm) She told me the cleaning lady will come back Monday to clean, she did not. Then I was told she would come back later in the week and she did not. They charged me $756.66 for a "DEEP CLEAN" service that wasn't done. I had to hire someone else just to make the home livable because how they left it, it was NOT livable. I'd expect them to send someone to clean properly but they told me in that case they would charge me again and never sent anyone.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.