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ComplaintsforErdos + KO Home
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/22/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I paid this business almost $5,000 to purchase a sofa and two chairs back in March. They charged me in full. I knew it would be a long lead time so I just recently followed up. Their website is down, they aren't answering calls, emails or text messages. I got on Facebook and found that one of the owners passed away but the other owner is still alive and well he is just refusing to run the business. I would understand if I wasn't charged in full but I was.Initial Complaint
08/31/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a 5 year warranty for the furniture I purchased. The couch ensemble needs some attention. Guardian Warranty Co. stated in an email that the service representative at Erdos did not register the warranty. I have the receipt to prove the purchase and warranty. Erdos does not answer their phone line because the mailbox is always full. There is no way to reach a representative for customer service in this matter.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.