ComplaintsforVillage Goldsmith/Antiques, LLC
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Complaint Details
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Initial Complaint
12/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased 2 vintage watches from village goldsmith on 7/22/2022. The very next day 7/23/2023 one of the watches stopped working. ****** the owner said the watch needed an over hall. I contacted ****** weekly and he would give me the same information about the watch. He said he would work on it, and when I called back each time the watch still had not been worked on. Eventually ****** told me the watch had to be sent out to ********** for repair. When I asked why it still has not been repaired, he said that the person repairing the watch is the only one in the U.S. that can repair it and they had not responded to his calls. It has been over 4 months and ****** still has not corrected this issue. ****** also wants to charge me $50 for the service he has done on the watch which has been none to date, and the watch also has a 6 month warranty, so there should be no additional charge. I am past the 60 days to file a charge back with my credit card. I was trying to be patient with ******, but I have no watch he has my money and have not heard from him or the repair person in **********. The total of the watch with tax is $1293.59. Photos attached are the receipts and the repair order. Please help. Thank you!Customer response
01/27/2023
********************** I filed a complaint about sent the response to me instead of back to the BBB. I spoke with a representative at the BBB today, and I told him I declined this explanation. ****** never told me it would take 6 months to a year to fix this watch. As far as the $50 charge back, there is no other watch in question I have purchased a total of 4 watches from ****** and the other 3 are perfectly fine, it is this watch he still has in his possession that is the only issue I've ever had with ******. Please let me know if you have any questions.
Best,
******* *************************
See Attachment/File: addl 1.pdfBusiness response
03/07/2023
***BBB note- it appears the business' response was forwarded to the incorrect mailing address. This copy was provided by the consumer.
See attached for a copy of the business' response.
See Attachment/File: Village Goldsmith Antiques- Business Response.pdf
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Contact Information
Business hours
Today,10:00 AM - 5:30 PM
MMonday | 10:00 AM - 5:30 PM |
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TTuesday | 10:00 AM - 5:30 PM |
WWednesday | 10:00 AM - 5:30 PM |
ThThursday | 10:00 AM - 5:30 PM |
FFriday | 10:00 AM - 5:30 PM |
SaSaturday | 10:00 AM - 5:30 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.