ComplaintsforShiftsmart, Inc.

• Initial Complaint

  04/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  April 19th I was scheduled to work at a circle k and ******************** but the shift was turned away because they didn't need me they didn't even have a codebut the manager called her manager and didn't need me... So I proceeded to my next shift which was at a market Express store letter that afternoon but when I got to that store the lady said they didn't have any work for me as a merchandiser that they had work for me as a daily prep and cleaner but that's not the position that I signed up for so why would I want to do that type of work doesn't make sense to me However the manager got mad because I wouldn't work because I couldn't clock in and I wouldn't not clocking in and I was not able to clock in so I wasn't going to work and not be able to get paid for it because I know that they company doesn't like to pay people. I'm starting to think that this whole shift smart app is a gig scam because every time we work a shift and we get turned away from that shift before we start working we are supposed to submit proper documentation and show that we showed up so that we can still get paid for our time even though we got turned away however once you submit those information sometimes the system does not always correctly complete the steps right or allow you to submit all the steps properly and when you try to reach out through smart app to customer service they don't respond typically in 24 hours and 48 hours they typically respond five six days later and even hours later so if I'm trying to work right now and my shift is only 4 hours I'm trying to get in touch with somebody they may not respond until 8 hours later so I don't understand why they think they can get over on people like this is really upsetting.... April 19th is the date and I didn't get paid and no one is responding to me in a manner showing I will be paid soon.

  Business response

  05/10/2024

  We deeply empathize with the frustration our partner must be feeling due to the difficulty they encountered in receiving funds for a GPM Investments shift they were turned away from. We understand that this is an incredibly frustrating experience, and we would like to sincerely apologize for the delay this user experienced. 
  
  With this in mind, we have verified this individual's timecard for the April 19th shift at GPM Investments store *****. As such, their earned funds are now visible in the app and can be disbursed to their bank account.
  
  Again, we sincerely apologize for the delay this partner experienced with receiving their funds. We greatly value their partnership with us and look forward to them selecting future shifts via the Shiftsmart platform. 

  Customer response

  05/10/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  04/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I worked for this company one time and they won't stop sending me text messages. I've told them multiple times to stop and I formally unsubscribed and deleted my account and yet I'm still getting baraged with messages from them.

  Business response

  05/10/2024

  We sincerely apologize for this user's negative experience with our app. We can assure this individual that his phone number has been removed from our system. As such, he will no longer receive any type of communication from our company.
  
  If the complainee receives any further messages from Shiftsmart, he should immediately contact ***********************************. 
  
  We appreciate this individual bringing this matter to our attention. 

  Business response

  05/10/2024

  We sincerely apologize for this user's negative experience with our app. We can assure this individual that his phone number has been removed from our system. As such, he will no longer receive any type of communication from our company.
  
  If the complainee receives any further messages from Shiftsmart, he should immediately contact ***********************************. 
  
  We appreciate this individual bringing this matter to our attention. 

  Customer response

  05/11/2024

  I have reviewed the business response and accept this resolution. However, it shouldn't have come to me ha *** to report y'all just to get you to leave me alone and stop text*** my phone number multiple times a day.

• Initial Complaint

  04/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Hi my name is ***********************, I worked a shift April 8th check in code : ****** check out: ****** I had problems checking in , I thought my phone was dead , but turns out the battery gave up and it keeps repeating the Apple logo turning on them turning right back off after. .5 seconds , I chatted the next day to let them know as well as ***** and ****** the managers already had emailed them to let them know I finished the shift . Its been one week all three of the managers have emailed them at this point . I wasted time again and went there to wait on a phone call to see if they call still got nothing . I only picked up the shift cause of a bonus the store is on the other side of town takes two hours to get there . Again all of the managers can verify I was there Im a very great worker they loved me. Shiftsmart wont open emails from managers I have voice recordings of the managers saying that themselves and as well they wont simply call the store to verify I finished the shift . I feel like I worked for free . I just really want my money that Im ON CAMERA WORKING FOR ! That all the managers can verify I was there for.

  Business response

  04/24/2024

  We apologize for this user's poor experience receiving funds for the April 8th shift at Ride Aid store *****. We completely understand how frustrating the delay in receiving owed money is and appreciate this partner bringing this matter to our attention. 
  
  With this in mind, our Support Team approved and processed this individual's funds for the April 8th shift on April 13th. Moreover, the money was successfully disbursed to their bank account on April 22nd. As such, this matter is considered resolved.
  
  Again, we sincerely apologize for the inconvenience this delay may have caused. We appreciate this individual bringing this to our attention and greatly value their partnership. 

• Initial Complaint

  04/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  As of 4/8/24 I worked a shift with smart shift, went in 10 mins earlier. Got there the manager wasnt there, the employee working there called her she said Shiftsmart didnt give her any codes, so Shiftsmart told but of us to make not of it and have plenty of proof and have both of us email them once my shift was completed. They gave me a code to log in manually but I couldnt log out after trying for 20 mins ( I emailed them over and over and still got no reply) manger told me just to go and she will email them about it. I left. Emailed all my proof and pictures of my work and everything and so did she. So as of 4/11/24 I have been denied my payments for working my whole shift even with proof. Now they have suspended my account without reason because I want my money. They have completed wage theft and Im not having it. Company is unprofessional, wish I would have read the reviews before signing up for this app, because I am not the only one. I want my money for my shift and extra money because I have all my 5 other shifts cancelled. My mother is dying and I am trying to get money to go see her. This is ridiculous. If Im not given my payment. I am going to lawyer up. Thank you.

  Business response

  04/26/2024

  We deeply apologize for the inconvenience caused to the user while trying to check-in for their shift at Circle K store ******* on April 8th. While we can confirm that the shift was approved on April 14th and the payment was successfully disbursed to the partner's bank account on April 16th, we understand that the experience was still highly frustrating for the user. 
  
  Additionally, we would like to inform that the user's account was temporarily suspended on April 12th due to their Reliability Score falling below 50%. This restricts the partner from booking or completing any shifts for seven days. Any shifts that the user had scheduled between April 12th and 19th were automatically canceled due to their suspension. 
  
  We would like to remind the user that to avoid the risk of suspension, they should avoid canceling a shift within 12 hours of the start time and never not show up to a shift. As Shiftsmart has high standards for partner behavior, we need to deliver a quality experience to our customers, and late cancellations and no-shows result in a poor experience. 
  
  Again, we completely understand that the delay in receiving payment for the April 8th shift was an inconvenience. We appreciate the user's patience in this matter and look forward to them picking up future shifts via our platform.

  Customer response

  04/27/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  04/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had work on Friday and I did not get paid. I came to work Wednesday of this week and someone else was already scheduled so not only am I not getting paid Im being offered assignments have already been taken and wasting my gas to get there I cant work for free and it is illegal in *******, I had let yall know the details of everything the store number, everything about each isolated incident, which was two incidents and I expect correspondence you cannot sit there and pay people and then you wont let them on the app to communicate with you because I dont wanna pay I dont know whats going on with this company but Im not the one to work for free

  Business response

  04/22/2024

  We apologize for the poor experience this user had while receiving payments for their two recent shifts at ********. We understand how frustrating it can be. After an investigation, we found that the user was not paid correctly for their April 5th shift at Circle K store *******. We have updated their timecard and approved their funds. The user should now be able to see their payment in the app. 
  
  Regarding the April 10th shift at Circle K store *******, the user was not "turned away" from the shift due to someone else being already scheduled. Another Shfitsmart partner was working on-site when the user arrived, but the store did not request the user to leave. 
  
  We received two emails from the store manager stating that the user decided to leave on their own accord. This does not qualify as a paid turn-away, as the user made the decision to leave the store. To be clear, we explained this to the user via email with our Support Team on April 11th. 
  
  Unfortunately, we cannot issue a payment for the April 10th shift based on the above information. However, we have resolved the user's payment concern for the April 5th shift. 
  
  We appreciate the partner's patience in this matter.

• Initial Complaint

  04/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I worked for shiftsnart at a Circle K address ********************************************************************* from 12pm - 4pm. 8 minutes after I clocked in the system clocked me out. I've made several complaints and the issue have not been resolved. I was even told that I am making a threat by contacting you all and I will be taken out of the system. They have done everything not to pay me for that shift. I have email after email showing me making complaints and they have done nothing.

  Business response

  04/22/2024

  We apologize sincerely for the poor experience that the user had while using our app. The partner was mistakenly paid $1.21 for a shift at store ******* on April 6th. The user was checked out of their shift within a few minutes due to an engineering auto-checkout feature called the geo-fence exit. This feature checks whether a partner's location, according to our app, is within our mile range for checking in and out of shifts. Our system automatically checks the partner out if their location is outside the range. 
  
  After confirming the partner's timecard with the Circle K store, we made a payment adjustment of $42.79, which was the difference between what the partner was paid and what they were owed. 
  
  We consider this matter resolved based on the above information. If the user has any other questions or concerns, they should not hesitate to contact our Support Team. Once again, we apologize sincerely for the delay in the individual receiving their funds. We appreciate their partnership with us and hope that this resolution is satisfactory.

• Initial Complaint

  04/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  So I went into the app saw the friend referral for get $150 give $25. I invited 5 friends 1 had accepted and comleted their shift it's been almost a month now. I have not been paid I counted for help and was told 7 days after approval I'll get the money and could take up to 3 days to pay out. They kept avoiding my question of how long till approval. I had another friend who had this app longer I spoke to them and the claimed they did one over a year ago for $200 never got approved. Went online to find out no ones shift ever gets approved.

  Business response

  04/21/2024

  Periodically, Shiftsmart will release bonus offers across various projects. If a partner meets the defined eligibility criteria, the bonus will be paid. In this case, the partner is referring to a recent referral program conducted through the app. If the partner meets all the eligibility requirements during the active bonus period, the bonus payments will be automatically released within a few hours. However, if the eligibility criteria are not met, the bonus will not be issued.
  
  During the investigation of this case, the Shiftsmart team found that the partner had communicated their concerns to the Partner Support Team. On March 29th, the Support Team requested the partner to provide specific information to help resolve the issue. Please see what was requested of the partner below:
  

  - First and last names of the people they referred
  - Email addresses of the people they referred 
  - Phone numbers of the people they referred 
  - Date the shifts were completed 
  
  Unfortunately, the partner is yet to respond to our request to provide the above information. With this in mind, we encourage the partner to follow up with our Support Team through the existing email thread to resolve the matter. We are committed to resolving this issue and will continue to work on it until it is resolved.

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I picked up a shift on 04/02/2024 at store #**** and the employee on duty(********/*****) turned me away because they had already had someone come in. Shiftsmart says that they will pay you if you get turned away. My payment was rejected. I have tried to get a hold of them other ways to no avail. This was my last resort. Pay me shiftsmart. I want my $113. Thanks.

  Business response

  04/21/2024

  The Shiftsmart Team would like to extend a sincere apology for the negative experience the user had while trying to get paid for a shift through our platform. We have investigated the matter and found that the Shiftsmart Support Team promptly resolved the partner's timecard issue. Moreover, we can confirm that the partner's funds were deposited into their bank account on April 5th, 2024. 
  
  We value the user's partnership with us and appreciate their dedication to our platform. If the partner has any other questions or concerns, they should not hesitate to contact our Support Team for immediate assistance.

  Customer response

  04/21/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  04/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Tuesday, 4/2/24 I worked at a Circle K as Cleaner. I check in and out via a Shiftsmart app. At the time of check out (11:30 am), the app kicked me out without warning and I couldnt check out or even login ever again. I sent Shiftsmart an email asking them to do the check out for me, but I havent heard back from them. Its very unprofessional that they do this to employees without warning and without a customer service telephone number. Also, I dont know when or if theyre going to pay me off the 2 days I worked as a Cleaner.

  Business response

  04/21/2024

  We apologize for any confusion regarding this partner's removal from our platform. Our Payment Team banned this user from our app on April 2nd, 2024, as they discovered that the authorized devices used to access their profile were also accessed by other unique Shiftsmart profiles (partners). Moreover, these partners were located in other states, which led us to believe this user was committing fraud via our platform. 
  
  However, after further investigating this user's profile, we decided to reinstate them. Therefore, they should now have access to their Shiftsmart profile via the app. However, we must remind them that no one else should access their Shiftsmart account via their authorized device(s). 
  
  We greatly value our partnership with you and look forward to having you pick up future shifts via our platform.

  
  

  Customer response

  04/22/2024

  I am rejecting this response because:   They owe me 45 minutes of pay at $13/hour rate, from work performed on Tuesday, 4/2/24 at ******** on ******************************************************************. The manager ********, sent them an email about it and I sent them an email about it, but they never responded.

  Business response

  04/22/2024

  We apologize for any confusion caused to this user. However, we would like to confirm that they were paid in full for the April 2nd shift at the ******** store with the reference number ******* located at ******************************************. The funds were processed on April 4th and disbursed to the partner's bank account on April 8th. We have also sent an email to the user, confirming the payment. 
  
  As of now, no additional funds are owed to this partner, and we consider this matter resolved.

  Customer response

  04/22/2024

  I am rejecting this response because:   
  I emailed you so many times about this that I am EXHAUSTED of this issue.

  I already told you multiple times that you havent paid me for 45 ADDITIONAL MINUTES that I worked on that same day.

  I told you I worked from 7:45am to 11:33am and those additional 45 minutes you havent paid for!!! You paid $52, but its more than that.

  The manager emailed you about it and I did too.

  Its going to be a month that you havent paid me for that time worked. So, PLEASE, pay me what you *** me and stop going around with this topic over and over. Its exhausting!

  Customer response

  04/22/2024

  I guess you dont remember that on Tuesday, 4/2/24, I was able to login at 7:45am (and you should have record of that), but you kicked me out of the application without previous notice and I couldnt check out.

  However, I sent you the check out code given by Ms ********* the manager and told you I left at 11:33 am. Still, you didnt issue the full payment for that work day.

  Customer response

  04/30/2024

  They still havent paid me 45 additional minutes of work performed on Tuesday, 4/2/24 at a $13/hour rate. Please dont close the case. Have them reply to this. Thank you very much.

  Customer response

  04/30/2024

  They still havent paid me 45 additional minutes of work performed on Tuesday, 4/2/24 at a $13/hour rate. Please dont close the case. Have them reply to this. Thank you very much.

• Initial Complaint

  04/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Great potential app, but small minded leadership. Everything is secrecy to them and they do not answer for their actions or inactions. Their help desks works off of copy paste documents.I was working at a Circle K and suddenly all of my shifts start getting cancelled. All the way from the second shift I was supposed to work on today, to all shifts I had a week into the future. Everything was cancelled with no explanation. After writing a ticket and emailing several times, someone finally got back to me telling me that I was removed from the project but that I could work on others. There are no others in my area. Though that is not the issue. The issue is that they just terminated my work and they told me they could not tell me why and cited the agreement I signed.This company is unethical and uses you and then spits you out for no reason. They do not know how to communicate and that is quite abusive in itself. I seek an explanation as to what is going on.To make matters worse, my wife's account was terminated as well, once more with no explanation, AND my mother in law's. My mother in law couldn't even check out of her shift because they locked her out of her account, and they still owe her money like they owe me. They took possible income from 3 people trying to make a living all ***** nilly. Heartless company, only wants the money. This company needs some serious looking into.I'll be waiting on a sensible response to your actions.

  Customer response

  04/09/2024

  My case was recently closed because it was apparently unclear what I wanted to get from this company. In truth, I would actually like for this complaint to be re-opened. The resolution I seek is for the company to contact me as I had stated and for them to reinstate me as they removed me from the application without explanation and based on falsehood. They claimed that I had more than one account, when in fact I only have my one account and that is what I work with. I was terminated unfairly and this impacted my finances greatly as this was my job. Not only did they terminate me, but they also terminated my wife and my mother in law. That is three incomes suddenly taken away because they did not due their due diligence. They also refused to pay my mother in law for the full work she did. I implore BBB to assist me in this matter.

  Business response

  04/30/2024

  We apologize for any confusion regarding this partner's removal from our platform. Our Payment Team banned this user from our app on April 2nd, 2024, as they discovered that the authorized devices used to access their profile were also accessed by another unique Shiftsmart profile (partner). Moreover, this partner was located in another state, which led us to believe this user was committing fraud via our platform. To be clear, this individual states they are located in ************** on their Shiftsmart profile. However, another user located in ******** was accessing their account from the same device as the complainee. 

  After further investigating this partner's profile, we decided to reinstate them. Therefore, they should now have access to their Shiftsmart profile via the app. With this in mind, we must remind them that no one else should access their Shiftsmart account via their authorized device(s).

  We appreciate this individual bringing this matter to our attention, and look forward to having them pick up future shifts via our platform.

  Customer response

  04/30/2024

  I am rejecting this response because my request is unfinished:   Firstly, I'd like to thank you for reinstating my account, but I'd like to clarify some things that still need to be rectified. I am in ************** and nobody has used my account, unless ******************** security is poor and somehow that security was breached. I log into my account from my computer as well, which can have a different IP, so maybe that too. I also live with my wife and mother in law, 2 other people who also share same IP and PC, who were also banned but reinstated. Secondly, I wasn't originally banned from the application, I was removed mid-shift from the CIRCLE K campaign and when I asked why, I was refused an answer. After some back and forth I told them over email that I would seek help from the BBB to get clarification and your help desk told me to stop threatening them and THEN they removed me from Shiftsmart. The evidence is in the emails. Third. With that said, if I am still removed from the Circle K campaign, I'd like to be reinstated so that I can resume my work. Thank you all and have a great day.

  Business response

  06/21/2024

  There are several discrepancies with the user's second reported complaint. First, it's important to note that our platform can only be accessed via a mobile device with cellular service (i.e., a data plan). This is a security measure we have in place to ensure the safety of our users' data. 
  
  Second, the partner's profile was not breached. Every time a partner accesses their account from a device, the device is saved as an 'authorized device' on their profile. This means that internal Shiftsmart contractors and corporate employees have access to the full history of all devices used to access a user's profile, further enhancing our security protocols.
  
  In this partner's case, another user used the same device as (******) to log into their Shiftsmart profile. However, the other individual was located in another state than *********** led us to believe that some type of fraud was being committed. We want to assure you that we conducted a thorough investigation to understand the situation better. 
  
  Third, the partner has been reinstated on the Circle K project. We want to emphasize that we have taken all necessary steps to address this issue. Unfortunately, there is nothing further we can do to assist this user as we have adequately addressed all of their issues, and they are active on our platform. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩