ComplaintsforChico's Outdoor Solutions
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Complaint Details
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Initial Complaint
07/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We called chicos outdoor solutions for installing the sprinkler system for both front lawn, back yard. They started the work on 08/05/2023 and finished full setup in 2 days. They have done all work and showed the system works well from the surface ( I haven't get the permit that time since I planned it later). However, the issue started after couple of days showing no pressure in one of the valves. They redone the job and confirmed they fixed everything. But, City noticed the leak from underground sprinkler pipes and disabled and bypass the city water. I have been calling this company for the past 9 months. No response and no intention to fix the issue. They revert back saying you didn't get permit. Eventhough they promissed to support their installation for next 12 months. Even I told them that BBB will be informed about their incompetent. no response so far. I have full message history that I exchanged with the contact person.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.