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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
First off the audacity to harass my husband is insane. Bestow will call and try to get you a 3rd party insurance policy. When we told ****** (direct number ************************) we didnt want fidelity life insurance and we were waiting because of the bad reviews of fidelity. My husband ********************* tried to close the phone call several times. Ended up having to hang up on the guy. The guy proceeded to call 3 more times demanding we get a life insurance policy until my husband finally told him this is harassment. I want that recorded call in my hands as this is resulting in a legal matter via our attorney.
Business response
08/18/2023
We would like to dispute this claim, as there is no record of this woman or her husband in Bestow's system.
From Bestow's Investigation Support Analyst:
I have searched her name, the phone number, email, and address in our records and got no results. I also filtered and searched all applications including ineligible applications back to *************************************************************************************************** the complaint. At this point with the information we have in the complaint I think it is safe to say we do not have any record of an application on file for her husband that could have been referred to Fidelity.
Business response
08/22/2023
We would like to dispute this claim, as there is no record of this woman or her husband in Bestow's system.
From Bestow's Investigation Support Analyst:
I have searched her name, the phone number, email, and address in our records and got no results. I also filtered and searched all applications including ineligible applications back to *************************************************************************************************** the complaint. At this point with the information we have in the complaint I think it is safe to say we do not have any record of an application on file for her husband that could have been referred to Fidelity.
Customer response
08/22/2023
I am rejecting this response because: I have the phone logs to prove this. I will provide them along with my attorney.Business response
08/23/2023
Thank you for providing this detail. Bestow does not have an individual by the name of ****** (direct number ***********************). After performing a further investigative search this phone number belongs to *************. We recommend this claim be transferred to ************* for response as the customer has expressed their legal concerns.Initial Complaint
11/03/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
well I wanting to file a claim for false advertisement because I'm online looking for life insurance and ad didn't say anything about checking my credit but they did and also says no physical exams but they didn't not say anything about asking all these question about your that's still the same thing and am a healthy person and I still had gotten denied now these people didn't say my credit score would determine if I get approved or not now they have all my personal information and my social security number and I don't get no service and a inquiry on my credit now this sucksBusiness response
01/10/2022
Business Response /* (1000, 5, 2021/11/11) */ Ms. ********, During our application process, Bestow requests authorization from our applicants to utilize third party data that assists our underwriting engine in making a decision for life insurance. Prior to calling external data into our underwriting engine, we ask each applicant to sign an authorization allowing vendors to release your information to us, and we note that you provided such authorization during your application process. Our application process does not require any medical exams; however, we do ask a series of questions related to your health history and lifestyle, which we assess in conjunction with the third party data that you authorized. Our automated system reviews the data and application answers to arrive at a decision for life insurance. For your application, we can confirm that we did not pull credit information, and that credit was not a factor for our decision. For privacy reasons, we have mailed a more detailed response to you, which provides specific information regarding the reasoning and associated vendor data that helped us arrive at a decision on your application. We thank you for your interest in doing business with Bestow, and we hope to have additional products in the future to help insure more customers like you.
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.