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Business Profile

Loans

WeLendUs, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Important information

  • Customer Complaint:
    Due to the volume of complaints filed against this business, BBB only publishes the details for 50% of the total complaints filed.

Complaints

Customer Complaints Summary

  • 57 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/15/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company contacted me and has made me pay over $5000 to get a loan. You dont pay money to get money and I have yet to receive money from them and they are a scam. Do not trust them. They contact you at hours of the morning and are very persistent on trying to get you to get along with them and I read nothing but bad things on this and dont agree with what theyre doing. Please help. Im a disabled veteran and theyve done nothing but bug me since the day that Ive in contact with them

    Business Response

    Date: 02/20/2025

    We have received your BBB Complaint that we have made the customer pay over $5000 to get a loan.  I am unable to locate an active loan, given the customer information provided.  If funds have been paid to WeLendUs, please have the customer provide the method of payment, amount, and dates for payments made to WelendUs for further investigation. 

  • Initial Complaint

    Date:06/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WeLendUs is trying to take out money from my account for a loan I have never signed up for. Ive tried calling and can never get anyone on the phone.

    Business Response

    Date: 06/10/2024

    Hello,

    I see that we received a call on June 3rd from the customer who has since promised to make payments on this loan.  Please let us know if we can be of further assistance. 

  • Initial Complaint

    Date:04/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never applied for a loan with this company and they are trying to withdraw from my bank in the amount of ******. Something fraudulent is going on

    Business Response

    Date: 04/22/2024

    Hi Kenya,

    We have received your BBB complaint today stating that you have never taken a loan out with our company.   Please log into your account at Log in - WeLendUs account to view your account.  I have uploaded your Loan Documents to the BBB Complaint. Please let us know if you need any further information.  

  • Initial Complaint

    Date:12/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Approved and paid off my loan by the first due date. Applied for another for the holidays. Said my banking information didn't match and they needed more information. When I called them they were having "technical issues ". Email to them bounced back as undeliverable. They could never tell me what information they needed. Come to find out if you pay it off early you can't get another because they want customers to not be able to pay.

    Business Response

    Date: 02/07/2025

    I have reviewed this case further in an effort to close out any open complaints. We do not deny loans based on early repayment; however,the lending criteria required for underwriting and underwriting practices may change over time. We apologize if there were any issues at the time.

  • Initial Complaint

    Date:11/11/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was accepted for a loan 10/19/23 its been a month.its now 11/11/23 and I havent received anything I reached out but they still havent received a resolution. I want this to be resolved an I need funds in my account immediately.

    Business Response

    Date: 02/04/2025

    In an effort to close out any missed cases I have reviewed the details of this complaint.   I see that our agents spoke to the customer on Nov ******* and agreed to cancel the loan in question due to the delay in finding.   We apologize for any inconvenience. 

  • Initial Complaint

    Date:10/27/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied and was approved for a $500 loan on 10/19/23 and STILL have not received any funds and it is now 10/26/23. I have contacted MULTIPLE times and keep getting told there is a funding issue and my first payment is already due. Why would I have to pay for a loan I never received?! I need the funds and want them sent asap please! This is extremely frustrating

    Business Response

    Date: 02/04/2025

    In an effort to close this case I have reviewed the details of the complaint. I see we spoke to the customer shortly after this complaint was raised and canceled the loan to prevent any further issues. P lease let us know if we can be of any further assistance. 

  • Initial Complaint

    Date:10/26/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to know since I suspend my account with ********************** if they canceled my loan. After reading so many reviews how they are scammers I rather not take the chance of getting a loan that I won't receive. It sad there still online scamming people this way not cool at all.

    Business Response

    Date: 02/04/2025

    In an effort to help close out any old or outstanding cases I have reviewed your complaint.  I apologize that there was not a response when the complaint was filed.   I do show that your account was/is suspended, which would prevent any further attempts of applying for a loan through your account. Happy to assist if anything further is needed. please feel free to reach out to our customer service team at *********************************

  • Initial Complaint

    Date:10/18/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Requested and approved for a $1,000 loan on Monday, 10/16/2023, have not received funds. Called because they scheduled my first payment to come out on Friday, 10/20/2023 but they haven't even sent the money, and they said they're having technical difficulties with no ETA on a resolution, so **** to request they move my firstpayment to next Friday. After looking at their reviews on here, I can tell this is apparently a persistent issue, and I'm concerned that I will not receive my loan.

    Business Response

    Date: 10/19/2023

    Hi Trinity,

    I am sorry to hear about your recent issue in obtaining a loan through WeLendUs.  As with most companies, there are issues from time to time.  Due to the delay in funding your loan we have canceled the loan to prevent any further issues. You are welcome to reapply at any time. 

    Customer Answer

    Date: 10/19/2023

    I am rejecting this response because: I requested that they follow through with the loan and instead they canceled it. A clear sign that they do not actually follow through with sending the agreed loan amount to their customers. This is a scam. 

    Business Response

    Date: 10/19/2023

    Hi *****, Our records reflect that you requested to cancel the loan on Tuesday, October 17th, due to the delay in funding.  Your loan was canceled at that time.  If you are still in need of a loan, you are free to re-apply at any time. 

  • Initial Complaint

    Date:08/04/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for a loan and was approved on a Wednesday 07/26/23 and was told I would receive my funds shortly. 07/27/23 the funds have not arrived. I call and am told due to an increase in loans lately that they are behind. However I check the better business bureau complaints and see this has been a consistent issue going back to at least 11/2023. And I was told my first 4 payment dates had been moved back each 30 days from previous arrangement yet when I logged into my account it still shows all repayment dates are the same as they originally were. It seems this company is shady and dishonest and only due this to collect customers personal information.

    Business Response

    Date: 08/10/2023

    Hi *******,

    I apologize for any issue you had with the delay in funding your loan.   I show that your loan was funded on 07/28/2023. We have opened a ticket with our technical team to fix the payment due dates on your view. I can confirm that your next 4 payments have been delayed by 30 days with your next payment due 09/08/2023. 

  • Initial Complaint

    Date:06/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am unable to log into my account. I've reached out via phone and email for login information and rep **** keep stating that the *** was sent to me. My phone is active and it's been over three days and still no text messages from them. I think they are a scam at this point.

    Business Response

    Date: 07/07/2023

    Hi ******,

    I am sorry that you had issues receiving the verification SMS messages.  I show that our provider sent a total of 8 SMS, 4 phone verification codes and 4 password reset emails between June 21 and June 23. You may need to check your spam settings on your phone. If you need further assistance, please reach out to our customer service team.

WeLendUs, Inc. is NOT a BBB Accredited Business.

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