![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforeShipGlobal
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
eShipGlobal, Inc. was paid to send me my Master degree diploma from the University of Texas at Arlington notarized and officially delivered. However it was never delivered to me. Upon contacting the company they admitted they use DHL and claim it was sent to me April 13th but that is not true as I never received it (and thus am filing this complaint). As I recall the diploma and shipping cost around $28 or more. Attorneys are welcome to contact me to provide representation and to launch a class action to deal with other customer complaints simultaneously and refund us all together. **** F. *****Business response
09/12/2022
Business Response /* (1000, 5, 2022/06/23) */ Hello, We have discussed this case with the student of this complaint. He has provided his last four of his credit card and after eShipGlobal's internal investigation this complaint is not legit. The consumer made his purchase directly through the University of Texas Arlington. eShipglobal is not responsible for the refund per the complaint. Please let me know if any further assistance is needed. Thanks Tomika Consumer Response /* (3000, 7, 2022/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I receive the diploma I paid $28 for I will be satisfied. Whether that diploma is sent to me by UTA or E-Ship Global does not matter to me.Initial Complaint
04/01/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I cancelled my I-20 shippment from university on 2/2/22 and I asked for refund and I haven't get my refund yet. My order number is XXXXXXXXXBusiness response
06/10/2022
Business Response /* (1000, 8, 2022/05/13) */ Business informed BBB that the consumer was given a full refund of $26.18 on 4/12/2022. Consumer Response /* (2000, 10, 2022/05/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) I got my refund
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.