Business ProfileforEd Kellum & Son Appliance Company

Purchased new Maytag washer from Starpower Prestonwood Ed Kellum & Son, because they could deliver within 48hrs. 28yr washer died.Fri, Mar 15 est. 4:30pm. Two men from the company prepared to install the washer (upstairs). Told me that the hot water facet could not be turned off. Called City ******* to turn off water, so they could install washer. ******* and/or ****** said never mind, clamped my water hose down so water wouldn't run as they attached connections.Older guy asked the younger if he wanted him to do it. ***************** said, I will do it. They were both in a hurry-last call. ***************** jammed the hose attachment into the washer and used wrench to tighten. I read directions. Supposed to hand tighten SLOWLY to seal the rings. They started the washer, let it fill up and told me to run empty load to clean. I tipped the older man, and followed their directions. After empty wash, I washed clothes load.The next morning, I walked into my living room WATER WAS RAINING FROM THE CEILING, AND THROUGH THE CEILING FAN. **** was from stripped washer attachment in back of washer. Called City turn off water. A convenience store gave me the company that they used. The man came over and explained THAT HE COULD NOT REINSTALL WASHER, because they stripped the threads-washer attachment. He left it unconnected.Called co, they admitted it was their fault and exchanged for another new washer. New install team was an older man with the middle aged man that had installed before. HE ADMITTED THAT THE ***************** STRIPPED THREADS, leading to leaking ceiling. Phones and emails, co sent ins guy to see my damaged ceiling. Called **** to follow up. She DENIED claim. Told me that I admitted I had someone else install washer. (On a Fri night?? NO) Email stated that my connection was frozen. NO not true. I hv signed off paperwork stating they completed install and RAN WASHER. ($1300 est to repair ceiling)