ComplaintsforIntegrity Marketing Group LLC

• Initial Complaint

  12/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Unauthorized broker agents of relentless marketing group LLC which aka affiliates with Integrity Marketing group LLC fraud unauthorized agents: ******************************* aka *************************** NPN #******** and ***************************** business lic # G021511 NPN # ******** Both parties have been report month after month from Sept 22,2023 and continued until again Dec 8th, 2023 I have filed *** complaint, 3 FTC reports, a police report, fl blue as well filed a fraud and abuse report as well reached out to ******** and *************** office and healthcare.gov I and my actual broker agent had to file 3 fraud escalations reports of fraud against agent broker and the entities list over that is breaching our healthcare.gov accounts from another state without our knowledge nor never giving them a signature ever

  Business response

  01/03/2024

  *******, 

   

  We are sorry that you have experienced issues related to a potentially affiliated agency. Agents are at the heart of our business, and helping them to better serve consumers is part of the mission of Integrity. We value agent feedback, and are interested in helping remedy potential issues. We'd like to hear more about your specific issue so we can research the root cause and determine next steps with you. If you could send more information to ******************************************************* our legal team will be in touch to help address your concerns. 

   

  Thank you

   

  Integrity Marketing Group

  Customer response

  01/04/2024

  I am rejecting this response because: I have filed a *** report of fraud, broker insurance breaching as well I supplied all government officials in my state as well supplied all emails demanding them month after month to stop breach my personal healthcare.gov acc & my Florida blue account but sadly I am hiring a lawyer as it has caused financial and medical distress as well the fraudulent actions by two separate broker of the same company has violated my rights as well prolonged my surgeries due to their actions of canceling my actual liget policy also *************************** aka ******************************* had not only unauthorized and emailed demanding her to stay out of my account she still access without permission nor my knowledge and she entered me as unemployed, complete fraud as well fact I am a business owner and due to the fraud and my devastating losses, major errors done by fraud brokers. But Im sure the *** and ******** will get these fraud brokers and their marketing companies banned and stopped from damaging any more Americans identity and our businesses. With all my evidence of four times my right and privacy has been violated so once the whole investigation is complete I am hiring a lawyer, criminals and cyber heck breaching brokers and their companies need to be punished from our justice system so they can be stopped. 

  Business response

  01/05/2024

  *******,
  

  We have been in communication with the agent (an independent contractor, not a full-time employee of Integrity Marketing Group). They have provided communications, including your election to share your information/consenting to be contacted, and proof of consent to be your agent of record. The agent did advise that, as soon as you'd requested, your insurance enrollment was cancelled and your health insurance nor any other coverage was ever changed. Additionally, your information was never sold nor is there any evidence of your data being compromised.
  

  If you need further assistance, please reach out to ******************************************************.
  
  Thank you,
  
  Integrity Marketing Group

• Initial Complaint

  09/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased leads from this company September 11,2023. It was for $129.76. The business promised to pride me 6 leads from the ****** and Tarrant county areas. I demanded a refund after seeing that no leads appeared in the "manage leads" tab where the leads I purchased were supposed to be sent. It's been about ten days now from filing this complaint. I haven't received a refund still. I have provided various employees with my order no. ******* and none of them have initiated the refund process. I worked with ****** of ************************ and he referred me to Integrity Marketing LLC to purchase leads. ****** and I have worked together to get the issue resolved. It's been almost ten days now, and still no leads in the user account, or money refunded to my bank account. **************** is poor and nothing infuriates me more than situations like this.

  Business response

  09/22/2023

  ****,

   

  We are sorry for your experience and want to ensure that you are satisfied with our resolution. We have issued a refund to your account in LeadCENTER Cash. You can find this by clicking on your name within LeadCENTER and clicking your name, and selecting "MyWallet". Please let us know if there's anything else we can do to assist.
  
  Integrity LeadCENTER Team

  Customer response

  09/22/2023

  I am rejecting this response because:   I spoke with ****** on the phone. He told me the company issued me lead credits and might release my contract. I want the money debited from my card back. Additionally, I demand to be let go from the company immediately. 

  Customer response

  09/26/2023

  I demand a full refund ($129.76) it has been 6 days since I made a complaint to the BBB. I do not want lead credits. They took my money without providing me a product/service in return.

  Business response

  09/28/2023

  We have Communicated to ************************************** and informed him that we have processed his refund. Please see the attached communications. If there are further issues please advise by reaching out to ********************************************. 

   

  - LeadCENTER Suport Team

  Customer response

  09/28/2023

  I am rejecting this response because:  Integrity Marketing Group refunded me with Lead Cash. I want the money from my card put bank into my bank account.

• Initial Complaint

  07/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On July 8, 2023 I purchased 90 life insurance digital leads from Integrity *********** for $238.50 Out of those 90 leads, ********************************************** a copy of another. From there, on July 11 I submitted a refund request for 73 leads which would $197.10 and a few days later got an email saying that it got denied. That made no sense, because on the website, it said that they only refund leads which are disconnected phone numbers, a copy , or have the wrong age on them. And thats exactly what mine were, they were disconnected phone numbers, and were a copy. Then after that on July 17, I emailed the customer support again for the third time asking why my refund had been denied even though it followed the refund circumstances. After that, they responded saying that they will put me in touch with the Lead credit team, and since then I have not heard from them. I have emailed them five times over the last week, and they keep saying they will put me in touch with a Credit team, but they have not done anything to resolve this problem. I told them a week ago if they did not resolve this with me, I will be contacting the BBB, and they did not resolve it with me, so that is exactly what I am doing. Since then I have only been given a credit of a mere $25.00 and I am still requesting a full refund for $197.10 for these leads as I had a month ago, I am extremely disappointed with the customer service as they have been no help.

  Business response

  09/22/2023

  **********,

   

  This refund was processed and our team has closed out the request. Please feel free to reach out to ******************************************** for future support items. Attached is the proof of refund. Thank you,

   

  Integrity LeadCENTER

• Initial Complaint

  09/27/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  9/23-I purchased 100 insurance leads and when I received them, there was no contact information for them-only an address. Then, I asked for a refund due to the incomplete leads. I was told that only disconnected phone numbers would be refunded. I filed a disconnected claim because there are no phone numbers, so they must no longer be in service. I was told that the refund team reviewed my issue and all leads had valid numbers. I didn't receive phone numbers for the leads that had missing numbers. These people are not to be trusted and the word, " Integrity" means nothing.

  Business response

  11/10/2022

  Business Response /* (1000, 5, 2022/09/27) */ ****, We are so sorry for your experience. Let us help resolve your concern. I have notified the support team, if you can reach out again to [email protected] so we can get things sorted out. Thank you, Integrity LeadCENTER Team Consumer Response /* (2000, 7, 2022/09/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  08/30/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Mail Pro Leads (Recently bought by integrity marketing) is a lead vender. They sell leads from territories / counties selected. I have used them several times locking out counties and accepting all leads produced by mailproleads and have set up an account to pay for these leads as they come in. In March, Jefferson county Alabama became available. It was noted that it on average produced 173 leads per month. That was too much for me to handle however I asked our lead specialist if I could do 50 (or up to 50 as there is no exact guarantee). It was agreed and a contract was submitted and signed by both myself and my two uplinks for 50 leads. Since then, the price per lead has increased. I have received numerous leads from this territory, never 50 until I decided to cancel. Earlier this month I requested to cancel to this territory. I was informed that It might take up to 60 days until it went through and that I would be responsible for the leads that came through until then. I understand that I signed a contract and that was within the scope of the contract however I signed a contract for 50 leads, not a lock out of the entire county and I didn't that intentionally and the whole county is out of my budget. I have reached out numerous times to Mailpro leads via e-mail and attempted to call them however they are not accepting calls. They have responded to me several times telling me that I am responsible and have refused to stop sending me more than 50 leads per month and are continuing to charge me for them. I want a refund on each lead sent to me over 50 as that seemed a reasonable request and 50 was the number stated in our contract. This was not a lock out territory, this was a lock out of 50 leads. Historically I have locked out other counties with this company and others. At this point I have cancelled my other territory with Mailproleads and I don't care for how they are handling this situation and our contract.

  Business response

  10/25/2022

  Business Response /* (1000, 5, 2022/08/31) */ *******, We are sorry for your experience. We would like to assist you to resolve your concern, if you can send this information to ******************************* so we can work with MailPro on a solution? We've also opened a ticket on our side as well. Thank you, Integrity Marketing Group

• Initial Complaint

  06/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is another one of many complaints I've filed from insurance companies calling about final expense plans. I have repeatedly asked to be removed from the lists, but they never do. I now received a call from Jeff S***** of Premier Future Guard, which apparently is his private company under the umbrella of Integrity Marketing Group. He also mentioned he's part of The Alliance. I receive dozens of calls each week from the same marketing group who then pass on my name and info to an insurance company. I'm on a DNC list, but they continue to ignore it. I am please asking for help to stop this egregious behavior to my private business line. My next step is to start filing lawsuits for harassment. I have at least 100 recorded calls showing this is a barrage of harassing calls. I'd greatly appreciate any help from BBB. Thank you! **** ******* XXX-XXX-XXXX

  Business response

  08/29/2022

  Business Response /* (1000, 7, 2022/07/20) */ Dear Agent, We would be glad to assist you to resolve your issue/concern with calls you've been receiving. We are sorry you have had a bad experience, and would like to help remedy your concern/issue, to the best of our ability. Please contact us at [email protected]. Thank you for your time. Integrity Marketin Group Consumer Response /* (3000, 10, 2022/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company takes liberties to continually call me on a private line that's on DNC list since 2014. Now I have to call them to resolve it? If it's important to them, they need to take their time to call me. This is the lowest of easy ways out I've ever seen. Sorry for the trouble? Call us? Just a fast response with no concern. They didn't even have the time to spell their own name correctlyIntegrity "Marketin" Group? The response just screams "We don't have time to resolve this." Please, have them call me. Business Response /* (4000, 12, 2022/07/22) */ ****, Thank you for the conversation today. We have notified any agents that had your information to cease further attempts to call you as soon as we received the BBB complaint. Per our conversation, the company that generated the lead and sold it to us was a company by the name of LeadRilla. If you would like to contact them to be added to their DNC and file a formal complaint, please reach out to them here https://leadrilla.com/contact or at [email protected]. I have also sent you this information via email. If you need anything else, please don't hesitate to reach out. Thank you, Integrity LeadCENTER Support Team

• Initial Complaint

  05/19/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  5/14/22 Purchased 66 leads for $101.96 from Integrity. No phone numbers attached rendering leads useless. 5/16/22 attempted contact & resolution by phone. Directed to email. Second attempt to resolve on 5/16 and again directed to email. Zero communication or resolution since. 5/19/22 Third call attempt to resolve and again no resolution. All i asked for was an exchange or a refund.

  Business response

  06/27/2022

  Business Response /* (1000, 5, 2022/05/19) */ Contact Name and Title: LeadCENTER Support Contact Phone: 8019399671 Contact Email: [email protected] We have since made contact with this agent/consumer, and rectified his situation/concern. We were a bit slow in responding to him as we are switching internal ticketing systems and the ticket was still in queue to be responded to. But we've since had a call with him and all parties are satisfied.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩