ComplaintsforWorking Solutions

• Initial Complaint

  07/02/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I requested that my file be corrected in a fair and timely manner. When I applied for work, a technical error prevented me from securing hours, even though I consistently checked the posted times. I then requested that my account be reactivated so I could apply for a new contract and resolve the issues.However, the response I received was unsatisfactory and unprofessional. It was a generic reply indicating no intention to address or fix the issues. I am simply requesting that my account be corrected so I can move forward. Instead, I was met with a dismissive attitude.This behavior is highly unprofessional, and I advise others to be cautious of this company, which fails to rectify technical errors on their end and does not provide adequate customer service.

  

  Business response

  07/15/2024

  Hi ******. We understand your frustration. Due to changing program demands, we recently updated how we score assessment results. Unfortunately, your score does not meet our current minimum requirement for contractors. Our goal is to deliver the highest quality of customer service. This means we may adjust our criteria for program work based on our client requirements to help us better meet this goal. We appreciate your previous work on behalf of our clients and Working Solutions and wish you the best in your search for contract work

  Customer response

  07/15/2024

  There was no test, it didn't even prompt. This is inaccurate and someone should investigate this fraudulent action. You can only take 1 test that applies to any and all programs. Doesn't sound professional as humans aren't measured once. Sounds like they don't follow EEO laws.

• Initial Complaint

  05/10/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I getting a little discouraged about this company I applied for 3 different clients and my friend applied for 1 cause I told her about this company. How do all the classes get filled up but my friend got accepted into the one we both filled the application out together? I am so confused. Aint no way that my application can just easily get pushed to the side and Im getting emails from all three clients saying the class got filled up.

  

  Business response

  06/18/2024

  This complaint was quickly responded to in early May.  The consumer rejected the response, and therefore we have nothing more to add.

• Initial Complaint

  04/12/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  When I signed the Independent Contract with Working Solutions to work for Turbo Tax as an independent contractor, I understood that there would be a $25 onetime fee (for vague reasons that older contractors never had to pay before our new team) and that there was a $100 stipend with Turbo Tax if you completed the nine-day training from 9 a.m. to 3 p.m. and worked 200 hours.However, nowhere in this contract did it say anything about working two hours with the public and doing FREE public work. The trainer ******************* justified this as OK to do because it was during "training" hours, but that's bypassing training. That's REAL work, not webinars and learning how to use the system.I refused to do two hours of unpaid work for Turbo Tax even if the other 70 were willing to do it. That's 140 hours that Turbo Tax gets to skip out on paying for and money in Working Solutions' pocket. I was offered the chance to just sit in a breakroom for two hours and NOT help other trainees, but that made zero sense. If the ultimatum to get the $100 was to ban me from helping them (meaning ******************* requiring that I stay on mute and neither talk nor chat AT ALL), then they were basically forcing me to be a slacker.And now I'm blocked out of the email address I was using ************************** but oddly not blocked from Vyne. Still, when I asked about an alternate program since I couldn't agree to their ultimatum with Turbo Tax, the HR department and the placement consultant ************************************* have gone completely silent for a week. Even trying to update my personal email address got no response other than a Service Ticket person saying I had to re-submit it. I'm left to believe that they're not only blocking me from trying other programs to earn the time I lost for nine days WITHOUT KNOWING unpaid, public work was a requirement. I want my $100. If I had seen the two hours of UNPAID, public work in the contract, I would have never spent eight days training for Turbo Tax.

  

  Business response

  04/19/2024

  **********,

  I'm sorry that our Education process did not agree with how you wanted to do training for this particular client. Our process consists of several dimensions of learning, and customer service agents have followed this process all the years we have had this client. It has helped our company achieve the highest performance of all the companies working for this tax preparation company. The final step of our process is handling 2 hours of ****** calls" where you help out each other in handling any customer inquiry. You felt that this was "unpaid" work and wanted to opt out of doing that. Our Education leadership listened to your concern and offered to simply have you observe the two hours of ***** calls (instead of participating in them) in order to complete your education. You agreed to that compromise. But, the next day, in an email from you dated  April 5, 2024, you voluntarily removed yourself from this program. You stated in that email that you didn't know if removing yourself from the program automatically meant that you would be "kicked out" of Working Solutions entirely. "Either way, you stated, that you understand that we have our set of guidelines and you have yours". We were sorry to hear your decision, but respected your choice. We alerted our teams that you wouldn't be continuing with your education classes at this time; and referred you to your offer letter regarding eligibility for future programs. 

  

  Business response

  05/03/2024

  **********,
  I'm sorry that our Education process did not agree with how you wanted to do training for this particular client. Our process consists of several dimensions of learning, and customer service agents have followed this process all the years we have had this client. It has helped our company achieve the highest performance of all the companies working for this tax preparation company. The final step of our process is handling 2 hours of ****** calls" where you help out each other in handling any customer inquiry. You felt that this was "unpaid" work and wanted to opt out of doing that. Our Education leadership listened to your concern and offered to simply have you observe the two hours of ***** calls (instead of participating in them) in order to complete your education. You agreed to that compromise. But, the next day, in an email from you dated  April 5, 2024, you voluntarily removed yourself from this program. You stated in that email that you didn't know if removing yourself from the program automatically meant that you would be "kicked out" of Working Solutions entirely. "Either way, you stated, that you understand that we have our set of guidelines and you have yours". We were sorry to hear your decision, but respected your choice. We alerted our teams that you wouldn't be continuing with your education classes at this time; and referred you to your offer letter regarding eligibility for future programs.

   

  (First response was sent in on April 19. Not sure why I am having to respond again)

  Customer response

  05/03/2024

  I am rejecting this response because there are inaccuracies throughout: 

  1. You said: "The final step of our process is handling 2 hours of ****** calls' where you help out each other in handling any customer inquiry."

  I say: Nowhere in the contract does it say that trainees would be working with the PUBLIC and doing work that they would normally be making anywhere $0.25 to $0.30 per minute for "training." That is the equivalent of telling somebody to "train" to cook food while they're actually serving customers. It is no longer training. It's 75 people doing free work for two hours while Working Solutions only pays them $100 for NINE DAYS and 54 hours of training. If this is something your company has been doing for years, it should be CLEARLY stated in the contract we signed from the very beginning, not an afterthought on Day 9 of an agenda once we've already gotten all the equipment and completed eight other days worth of training.

  2. You said: Our Education leadership listened to your concern and offered to simply have you observe the two hours of ***** calls (instead of participating in them) in order to complete your education. You agreed to that compromise.

  I say: I did NOT agree to that nor did I think it was a "compromise." Your trainees were requiring that I stay completely silent and NOT help on the ***** calls. I very specifically said I would not actually take the calls. The ultimatum was that I sat on the calls for two hours with other trainees, without explanation, and just listen to them. 

  3. You said: In an email from you dated April 5, 2024, you voluntarily removed yourself from this program.

  I say: I voluntarily opted out of sitting silently on a call. I never said I quit Turbo Tax and Working Solutions altogether. Working Solutions removing me from that email doesn't mean I didn't bcc: myself to my personal email address. I know EXACTLY what I said. I printed out those emails and bcc:ed the ones I didn't. 

  4.  You said: You stated in that email that you didn't know if removing yourself from the program automatically meant that you would be "kicked out" of Working Solutions entirely.

  I say: Referring me to a letter for future programs was vague. At no point did I receive an actual response to whether I was removed. This could've easily been resolved by actually telling me, "Hey, if you don't work for two free hours with no pay and stay silent on the calls without other trainees knowing why, we will block you from the Working Solutions email address but we will keep you in the Vyne program. We will also ignore your request for a change in email, and we will ignore you for two weeks when you ask about alternate opportunities."

  That is exactly what ended up happening. And even this response is vague on what happens when you choose to not do free work. If the letter and the contract conveniently omitted two hours of free work for no pay, I don't expect that letter nor the contract to explain what happens when you choose to not do the free work. Now I know. 

  Customer response

  06/10/2024

  I am rejecting this response because this is the exact same response as the first reply. The live two-hour call is nowhere in the original two contracts nor explained on the first day of class when MULTIPLE people kept asking what is free and what is paid. I opted out of doing live, public work that was NOT in the contract because I feel it is illegal to add on to something not specified in the contract. I have asked for legal advice regarding this because you are bypassing what an intern is even required to do. I want the $100 I earned for doing EXACTLY what was in the contract. 

• Initial Complaint

  11/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Dear *** or Madam,I am writing to express my concern about the illegal pay and contractual hours of my work-from-home contract position with Working Solutions.I was hired by Working Solutions in November of 2023 as a work-from-home contract worker. I was promised a stipend of $225.00 for the completion of my two-week training and the passing of my certification course. I met those requirements and was promised a minimum of 20 hours to work for one of their clients. I have been consistently underpaid and the hours are not available enough to make a living on.I have been paid less than the promised salary as per our contractual agreement.I have tried to address these issues with my supervisor, but he has been unresponsive. I am writing to you because I believe that Working Solutions is violating federal labor laws.I am requesting that you investigate this matter and take appropriate action. I would also like to be compensated for the wages that I have been underpaid. I am shocked and disappointed that the company would treat me this way. I hope that you will take my concerns seriously and take action to address this issue.I have attached the following documents to support my claim:My employment contract with Working Solutions.Invoices showing that I have been underpaid.Emails to my supervisor requesting to address the issue.Screenshots of my test scores, and a recorded conversation from my training class.I would appreciate it if you could contact me by Email to discuss this matter further.Thank you for your time and consideration.Sincerely,***********************

  

  Business response

  11/15/2023

  The complainant accepted a contract to work as a self-employed independent contractor with Working Solutions.  The contract (attached) provides a $225 stipend upon providing 20 hours of work. This stipend is separate from the contractual pay rate, which pays per minute worked. The contract does not guarantee any specific number of hours, as contractors choose their own schedules each week from the time available to work.
  
  The complainant started working on November 3rd,2023.  She worked 1.9 hours on 11/3, and an additional 4.7 hours on 11/6 for a total of just over 6 hours worked. 
  
  Invoices are paid twice monthly, following the invoice cycles of 1st 15th and 16th end of month.  At the end of the invoice cycle, contractors are provided a summary of hours worked and pay earned.  The first invoice cycle in which the complainant worked has yet to end.
  
  Per the contract (attached), the contractor may invoice for the $225 stipend at the end of the invoice cycle in which 20 total hours have been achieved. The complainant ended her contract after only working the 6 hours mentioned above. She will be paid for the 6 hours worked, at the end of her invoice cycle.
  
  When contacted to provide an explanation, the complainant declined the discussion stating,'Sorry, but I am not interested in what you have to say...I am done.'
  
  All of our procedures are compliant with federal labor laws. We value the community of independent contractors whom we work with. We are committed to fair and transparent compensation practices as well as open communication with contractors. 

  Customer response

  11/15/2023

  I am rejecting this response because: On November 14th, after that email conversation with the Director of Working Solutions, I was surprised to discover that I was unable to access my account, and the reason for this lockout remains unclear to me. I believe in the importance of maintaining transparent communication between the company and its clients. I understand that security measures are in place to protect user accounts, and I appreciate the efforts taken to ensure the safety of personal information. However, the lack of information's regarding the cause of my account lockout has left me feeling frustrated and concerned. So now I won't be able to receive my pay that is due to me. Furthermore, I've hired an attorney, who'd advised me to not further comment on this matter, as litigation is still pending with Working Solutions. 

  

  Business response

  11/17/2023

  The complainants email on November 14th clearly stated that she was uninterested in communicating with us to resolve these questions and was done with Working Solutions. She thereby ended her contract and her access was suspended as we had no reason to believe she would be returning. This is standard protocol.
  
  Our initial response detailed the reasons behind the complainants concerns, and we continue to welcome a conversation to resolve any outstanding issues.

• Initial Complaint

  04/26/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Working Solutions is a contracting agency I have been working with since last year. I signed up to work a contract to take calls for * ***** *** ***. Class started April 21, 2023.......... PLEASE SEE ATTACHED

  

  Business response

  05/09/2023

  We are sorry that this system issue has prevented you from continuing with ****.?We reached out last week to provide clarification and address some of your concerns. We hope that you are able to resolve these issues, so that if you are interested, we can add you to an upcoming roster for this program.  
  
  As advised last week, contractors cannot be in an **** class without full access to their systems and ****** is one of those.  
  Let us explain our recommendations a bit more so you can take action. 
  We suggested meeting with a local technician because you have multiple 3rd party antivirus packages on your PC (“Kaspersky Security Cloud” and “Watchguard EPP”).? It is very likely that these are causing your inability to connect to ******.?We've attached your tech scan results for reference.
  
  If you are paying for these programs, a local technician can help you to change settings to allow access to ******.? You may also need to contact the software company’s support for further assistance. 

  
  If you are not paying for these programs, then a local technician can assist you with removing the software. 
  
  We suggested contacting your ISP because you have Comcast and they are well-known for locking down LAN ports (not actual, physical plug-ins on your computer, but software ports) and that can impact a person’s ability to access certain sites.? You can let Comcast know that you are attempting to access the ****** website (***************************************************************) but getting the error message that the “Site cannot be reached”.? This is unique to you and can be caused by a locked down port.?Since all others in class are able to get to the site, it’s possible it’s related to Comcast. 

  
  We understand you are frustrated about spending so much time getting ready for class and not being able to continue.? We sincerely hope you can use the information above to get your machine ready for another class.? Please contact us if you have questions about this information. 

• Initial Complaint

  05/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company claim to hire me was giving me a interview and asked for my Facebook info I gave it to them trusting them and they hacked and deleted my account and asked for 100 dollars to get it back

  

  Business response

  06/29/2022

  Business Response /* (1000, 5, 2022/05/25) */ *******, I am so sorry that this happened to you. Working Solutions has been a customer service BPO company for over 25 years. Unfortunately that makes us vulnerable to scammers, and there are many out there. We have blogs and warnings on our site since we hear about these on a regular basis; and have been able to do nothing to get them stopped. They use multiple identities, in multiple countries and we have had no luck with facebook, telegram etc removing them since they just pop up with another name and use our company name. We let people know we only recruit off of jobs.workingsolutions.com and never ever ask for money or personal information. When you approached through facebook message or group it is almost always a scam. We get emails, chats, calls weekly about these going on. This has been happening more and more and we just try and warn people as much as possible. As I said we never ask for personal or financial information or use those platforms. We have a company page and do posts on facebook but they link people back to our site: jobs.workingsolutions.com. We never conduct interviews through texting. Sorry this happened to you. Pls ensure you check any company out thoroughly before you provide any information about yourself.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩