3 Customer Reviews
Review from Lynn D
1 star12/22/2023
Worst ***************** We spent 4 weeks trying to get this up and running. Contacting support is a very frustrating mechanism. They put you in a Zoom, then into a room, and leave you. Then, when someone does turn up, they cannot help you.The emails would not send out properly!We tried **************** but they are now telling me that this is not the platform for me. You are right there!
HighLevel Inc. Response
12/29/2023
************************* remains a HighLevel subscription holder to this day. They were experiencing some setup issues, namely with their email domain. Although it is normal for customers to be frustrated when setbacks occur, especially in the opening stages of a subscription, we made several efforts to reach out to **** and her team. We had senior advisors and even a manager reach out to get her the extra support she needed. We hope to have a continued relationship with **** and her agency moving forward, despite the obstacles she ran into setting up her account upon signup.Review from Andrew W
1 star12/04/2023
Worst customer service Ive experienced. We have had issues with their software from day one and their support rarely gets back to ** with an an answer or helps fix the issue. Ive had numerous clients on the verge of canceling with us because of how inconsistent High Levels services are. Trigger links wont work, sms going down, phone calls not working, automations double sending, clients getting leads double or triple booked on their calendars, the list goes on and on. Weve been a customer for nearly a year and are still having the same basic issues and cannot get help. Weve finally decided to cancel and move our clients to a more reliable solution.HighLevel Inc. Response
12/29/2023
We understand and apologize for any frustration that ******************** agency have experienced so far in their HighLevel journey. However, ************** and the owner of his agency remain HighLevel customers to this day, since we were finally able to get the one on one support they needed. We were able to assign one of our more experienced team leads to help rectify the issues the agency was experiencing through multiple calls with the client. Although every agency's setup is different, (some requiring more complex setup's than others) we always deliver when it comes to hearing out our clients and addressing their needs.Review from Eloisa T
1 star10/17/2022
According to their website you can cancel any time but their website only has option to upgrade, they make it so hard, The process to cancel set you up to fail cancellation and to contact them by phone is a real challenge, you only got to chat with a robot that doesn't understand what you need, I never got the change to choose what plan I want, they just sign me up to the most expense plan and didn't get the chance to downgrade, they just charge you whatever they want. I try to get a refund but the refuse....RUN AWAY FROM THEM.HighLevel Inc. Response
12/29/2023
The HighLevel platform and culture pride's itself on being transparent and very understanding of our customers. Hence why our public ratings are so high, as the company continues to grow. Both our in-app cancellation process as well as our terms of service are extremely clear and straightforward. the former customer **************************** in one instance did not cancel their subscription in time before being invoiced for their regular, agreed upon monthly subscription, which was proven by timestamps and dates in which the cancellation was processed. The client also received an extended trial throughout their time with HighLevel, and a credit as a courtesy. HighLevel went above & beyond, while the client unfortunately did not follow the agreed upon terms of service.
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