ComplaintsforRA Outdoors LLC
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Complaint Details
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Initial Complaint
12/31/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 12/10/23 I was charged $59.99 by an entity belonging to RA Outdoors, LLC for annual membership renewal to something called ********** ********** according to their website, is a discount club offering discounts to several retailers as well as Reserve America (which is what the ** in their name stands for). Since I didn't know who ********* is, I looked on the ********* website in the membership section to find out some details. There is a statement there that if you have questions you can send them an email at ****************************** I have done that 2 times as well as sending 2 internal messages with no response, not even a response saying they have received my inquiry. Normally I would just dispute the charge with my credit card company, but there is no way to cancel the automatic membership renewal so unless I get a response it will happen again next year. I want to receive a full refund and have my membership cancelled.Business response
01/03/2024
Hi, the customer's complaint has been sent to our customer service team for ********** A representative will reach out to this customer to provide a full refund.Customer response
01/03/2024
I have reviewed the business response and accept this resolution so long as they make good on their commitment.Initial Complaint
05/03/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
ON FEBRUARY 2, 2023 I CANCELLED RESERVATION NUMBER 2-45785606 FOR ********************* THAT I BOOKED WITH MY CREDIT CARD. I CALLED TO CONFIRM CANCELLATION AND THEY STATED IT WOULD BE CANCELLED AND I WOULD RECEIVE THE REFUND. I CALLED A MONTH LATER AND WAS TOLD THEY CANNOT REFUND THE MONEY TO MY CREDIT CARD. THEY STATED THEY WOULD MAIL A CHECK TO MY HOME. I CALLED ON MAY 2, 2023 TO STATE I HAVE NOT RECEIVED THE CHECK. THEY STATED THEY MAILED THE CHECK ON MARCH 30, 2023 AND IT TAKES 6-8 WEEKS. THE MONEY SHOULD HAVE BEEN REFUNDED TO THE CREDIT CARD I USED TO BOOK IT WITHIN SEVEN BUSINESS DAYS. CUSTOMERS SHOULD NOT HAVE TO WAIT THREE MONTHS TO RECEIVE A REFUND. I WAS GIVEN A CASE NUMBER (CS-0063462)Business response
05/25/2023
Hi,
While processing the refund, we could not credit the credit card due to an invalid card number message. Due to that, a check was mailed out to the customer on March 30, 2023.
Customer response
05/25/2023
I am rejecting this response because:
I still have not received a check in the mail.
* I would like a check mailed OVERNIGHT to my address.
* I am able to give them my credit card information so that they can refund me.
Initial Complaint
03/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On three different occurances, charges have been placed on my credit card, the latest one being October of 2021. Fees/charges have ranged from $66 to over $200. I have had to notify the card issuer to get a new card. I have never heard of this company/service. I tried calling the number provided on my credit card statement but get nothing but a recording. I looked on-line and tried the number provided and it has been disconnected. Someone is stealing and I am sure I am not the only one. Please do something.Business response
04/14/2022
Business Response /* (1000, 5, 2022/03/23) */ I'm sorry that she is having this problem. But as a company that provides online reservations with card not present, we cannot prevent fraud if the purchaser has stolen the credit card or stolen her identity. Her recourse is to communicate with her bank and have another card issued.Initial Complaint
11/09/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I received the attached e-mail from ReserveAmerica.com, which is a site to reserve mainly government-run campgrounds. Then, I joined Apex Club in January and submitted a $25 Rebate request in July. First, my request to the e-mail address that Apex Club instructs us to send to was returned undelivered, and I sent the information at Contact Us in their website. I requested for Status Update twice and received e-mail with Case #'s. The rebate check is supposed to be delivered in 2 months, but it has been 4 months with no response.Business response
02/07/2022
Business Response /* (1000, 5, 2021/11/14) */ We apologize for the inconvenience. We created a case# XXXXXXXX to get more information for further assistance. Please reply this case and we'll work quickly to resolve your request. Thank you, ACTIVE Consumer Support www.ACTIVEnetwork.com Consumer Response /* (3000, 7, 2021/11/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received Case #'s twice before, but no resolution has been made for several months. Business Response /* (4000, 9, 2021/11/16) */ We apologize for the inconvenience. Our agent Angie **** has replied case XXXXXXXX and seems that you need to contact Reserve America for further assistance for the Apex membership benefit issue. Please let us know if you have any further questions, you can reach back out to us at *******@active.com. Thank you, ACTIVE Consumer Support www.ACTIVEnetwork.com Consumer Response /* (4200, 11, 2021/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I replied to BBB's e-mail yesterday, BBB filed my complaint against a WRONG BUSINESS. My complaint regards to Apex Club (aspiraconnect.com) at Suite 2400 (NOT Suite 2500). Business Response /* (1000, 20, 2021/11/22) */ Contact Name and Title: ***** ***, General Counse Contact Phone: XXX-XXX-XXXX Contact Email: *********@aspiraconnect.com We have reached out to the customer to assist her with her rebate or permit her to cancel her membership with a full refund. Consumer Response /* (3000, 22, 2021/11/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Somebody (no name mentioned) left me a voice mail message and told me to call an 800 number, which I did. Then, I was told to call another 800 number. Nobody has processed my rebate. All this and previous experiences with Apex Club give me the impression of their bad intention or fraudulent attempts. Business Response /* (4000, 26, 2021/12/13) */ This client was refunded. Confirmation was made December 10, 2021 that the check was mailed out.
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Customer Complaints Summary
6 total complaints in the last 3 years.
1 complaints closed in the last 12 months.