ComplaintsforMajors Medical Service
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Complaint Details
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Initial Complaint
11/13/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have used this company for over 10 years. All the sudden on July 31 2023 I received the following.Good Afternoon there was a stop on your supplies being shipped out due to a billing issue. It looks like ****** is in collections from 8/2022 due to your deductible. I didn't know if you were aware of it or not .Thank you ***************** Intake Coordinator, Majors Medical Service I sent a reply I never received any bill for this item. I looked on their portal no invoice. I have asked and *** said she would have ******** call me and no one has reached out to me. I dont understand why a company would act this way after 10 plus years of service. They will not return my emails or correspondence.Initial Complaint
04/17/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
04/15/2023 and 1 other time Company is hard to reach by phone. This is the second time they have sent me incorrect supplies and yet they still bill ********. I was told that they had staffing issues when I finally reached someone by phone. If staffing is a continuous problem, they should not be servicing Customers. They sent me heated tubing again instead of the 8 ft tubing that they agreed to send. They also did not send me the appropriate amount of filters that I am allowed per month by insurance guidelines. This person Stan is the same person that filled my order incorrectly before and the same person that filled it incorrectly again. It is clear that he is not being trained properly and the company does not seem to care.Initial Complaint
04/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My physician sent a prescription for **Pap supplies to be filled by Majors Medical Service on January 28, 2023. Despite numerous calls and attempts to contact, the business has done absolutely nothing to fill the prescription, as it is now April 11.The initial representative took the information over the phone, but according to the company, she never entered that information into their order system. Majors Medical reported that that representative was no longer employed by the company.After two months, finally Majors Medical stated they needed the serial number for the **Pap machine before the prescription for supplies could be filled. I sent this and can provide the documentation.They then said they needed a verification of the shipping address, which I also provided.Whenever I call to speak to a representative, the hold time before any representative picks up is consistently over 15 minutes of wait time.This company does not follow through with major medical needs that are a matter of health and safety.Initial Complaint
09/13/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I completed two phone surveys and a web based survey indicating dissatisfaction with my CPAP device. The company did not respond. When I called and spoke to Kim in respiratory, she said they had people out sick and couldn't respond timely, When voiced concerns about staffing issues, I was told to find another DME provider if I didn't like the services. Kim told me she would send me replacement masks and I would have the needed equipment within two days. I've waited three days and no replacement masks have shown up. They didn't even send me the customary email Showing the shipping info. This is the second time I've had a shipping issue out of this company. Spoke to the CEO about the issue at the beginning of services and he said it was a staff training issue, it looks like the issue still exists.Business response
12/08/2021
Business Response /* (1000, 5, 2021/09/24) */ Patient called in 9/10/21 was very abusive to staff on the phone. On 9/13/21 his insurance company called wanting to know if the Patient had received his supplies. The insurance company was notified supplies where deliverd on 9/13/21. The patint received his supplies in 48 hours of receiving call which is acceptabe oiperational practice for Majors Medical Service. Consumer Response /* (3000, 7, 2021/09/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) The DME did NOT provide the requested DME support equipment and sent nasal pillows when I requested a full nasal cup mask for my CPAP. The medical insurance provider is reviewing Major's Medical as a network provider for not having fb the needed medical supplies. The respiratory agent, with Major's Medical was rude and said if I did not like the service to "go find another DME." As a former hospital executive risk manager for a long term acute care nationwide hospital company, I would strongly urge anyone looking for a dependable DME provider, to look elsewhere.
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Contact Information
Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.