Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Prime Diagnostic Imaging has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Prime Diagnostic Imaging

      P.O Box 821868 Dallas, TX 75382

    • Prime Diagnostic Imaging

      12840 Hillcrest Plaza Dr., Suite H103 Dallas, TX 75230

    Business ProfileforPrime Diagnostic Imaging

    Medical Imaging
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Prime Diagnostic Imaging has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Prime Diagnostic Imaging

        P.O Box 821868 Dallas, TX 75382

      • Prime Diagnostic Imaging

        12840 Hillcrest Plaza Dr., Suite H103 Dallas, TX 75230

      Location of This Business
      P.O Box 821868, Dallas, TX 75382
      BBB File Opened:
      1/26/2010
      Years in Business:
      12
      Business Started:
      7/26/2011
      Business Incorporated:
      7/26/2011
      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Jamie Hellman, Registered Agent
      Contact Information

      Principal

      • Jamie Hellman, Registered Agent

      Customer Contact

      • Jamie Hellman, Registered Agent
      • Samantha Calero, Manager
      Additional Contact Information

      Fax Numbers

      • (214) 341-1603
        Primary Fax

      Phone Numbers

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/21/2023

      Complaint Type:
      Customer Service Issues
      Status:
      Unanswered
      Went here last friday with pain in abdomen for an ultrasound of ************ The tech was v nice and courteous. The following day my dr **** one report which didn't seem to mention the issue they found during scanning, so it raised a red flag in my mind. When i followed up w them on monday turns out they sent incomplete report n completely missed sending the pelvic ultrasound report which had the diagnosis that was told to me. Had the tech not informed me of what i was suffering from id have thought the report they sent was complete n no action is needed. But since the 2nd report had the abnormalities it was imp to recieve it on time. Such a huge oversight on their part and noone seemed to care even when i escalated this issue. What if it was a 911 situation or matter of life and death. Also the report seems to be inaccurate as the tech told that abnormality is on left side but they have written its on right. I wonder how qualified their Doctors are and seriously doubt the legitimacy of their findings and expertise in reporting the findings. I paid a good 300$ now i feel i need a second opinion as i don't trust the accuracy of their reports.Upon calling their mgr umpteen times to discuss my issue and lodge a complaint noone has got back to me neither did they come to phone. Looks like they take patient's life matters very casually. I will not be returning to this practise ever again as they don't seem to value patient's life. Poor customer service. If i could give a minus one star i would!Review for plano location. On springcreek and DNT *******

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Irritated P

      2 stars

      05/27/2022

      Can't seem to even get their schedules right. Impossible to get through to them. I had them ask me to move an appointment they made to another day only to move it and then call again to say that they needed it moved again. No confidence right from the start.

      Local BBB

      BBB serving North Central Texas

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.