ComplaintsforPrime Diagnostic Imaging
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Complaint Details
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Initial Complaint
03/21/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Went here last friday with pain in abdomen for an ultrasound of ************ The tech was v nice and courteous. The following day my dr **** one report which didn't seem to mention the issue they found during scanning, so it raised a red flag in my mind. When i followed up w them on monday turns out they sent incomplete report n completely missed sending the pelvic ultrasound report which had the diagnosis that was told to me. Had the tech not informed me of what i was suffering from id have thought the report they sent was complete n no action is needed. But since the 2nd report had the abnormalities it was imp to recieve it on time. Such a huge oversight on their part and noone seemed to care even when i escalated this issue. What if it was a 911 situation or matter of life and death. Also the report seems to be inaccurate as the tech told that abnormality is on left side but they have written its on right. I wonder how qualified their Doctors are and seriously doubt the legitimacy of their findings and expertise in reporting the findings. I paid a good 300$ now i feel i need a second opinion as i don't trust the accuracy of their reports.Upon calling their mgr umpteen times to discuss my issue and lodge a complaint noone has got back to me neither did they come to phone. Looks like they take patient's life matters very casually. I will not be returning to this practise ever again as they don't seem to value patient's life. Poor customer service. If i could give a minus one star i would!Review for plano location. On springcreek and DNT *******Initial Complaint
11/18/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On July 22nd, 2021, I visited Prime Diagnostic Imaging in Plano, TX. Prior to my visit, it was discussed on the phone that I would like an MRI brain scan at a "cash price". The quoted price was $575. I said yes and showed up for my appointment. After arriving at facility, I was told they had made a mistake and that the cost would actually be $950 (out of pocket). I informed them to then bill my insurance (which they stated, "we have on file"). I tried offering the lady my insurance card and she looked at it and said "we have it", which is ************************** It was understood at this time, we would be using insurance. They billed my credit card $950 immediately. Then during the MRI procedure, the technician stated that he had missed a request from my doctor to also include a "neck scan" and stated that would be additional $375 charge which I agreed to pay as long as it went thru my insurance as I was trying to meet my $1500 annual deductible and they agreed to do this. I got a receipt from them showing I paid $1325 total out of pocket that day. Later on in November, I spoke with my insurance carrier, ************************ and they have no record of these transactions ever being filed with my insurance.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.