ComplaintsforRadiology Partners (Dallas)
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Complaint Details
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Initial Complaint
02/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Radiology Partners continue to bill me and have now referred for collections a Radiology bill that they have repeatedly billed incorrectly.I am a 100% disabled Vet and ALL services are covered.provided they bill correctly.Business response
04/02/2024
Good morning *****, we would like the opportunity to assist you with your account however I am unable to locate you in our system with the information provided. If possible, can you please provide additional information to assist us? This can include a copy of the statement or collection notice received, any other addresses or phone numbers that might be associated with you, DOB etc. We look forward to assisting in the resolution of your account. Thank you.Initial Complaint
12/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
No it doesnt This why its false file Im not liable for this debt for certain (creditor) I dont have a contract with this collection agency they also did not provide with the original contract I desire this be taking of my credit immediatelyBusiness response
04/02/2024
Good morning *******, we would like to assist you with your account however we are unable to locate you with the address and phone number provided. If possible, can you please provide additional information to assist us with locating you in our system? Information can include a copy of the bill or collection notice received, any other addresses or phone numbers that maybe associated with your account, DOB etc. We look forward to assisting you.Initial Complaint
11/27/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received a letter from Radiology Partners ****** in which I am being billed for the following CT scans and X-rays that I never received nor were prescribed by a doctor.73700 - CT:Lower ***************** Location of Service: ************************ ***** - CT:Head/Brain W/O *** Location of Service: ************************ ***** - CT:Neck ************* Location of Service: ************************ ***** - ******************* W/ *** Location of Service: ************************ ***** - Xray:Exam Of Chest; 1 View Location of Service: ************************ The date of service is 10/24/2023.I contacted the billing departments do my doctors office and ************************. They dont have any records of me receiving these CT scans and X-ray. I also contacted my medical insurance company and they dont have any records of these procedures. I am being billed for $3,195.00 with a statement date of 11/07/2023 with a payment due date of 12/07/20293and account number of *********** was informed by my girlfriend, she works in the medical billing field, that this is a scam.Customer response
12/27/2023
This is a second letter received from:
Radiology Partners ****** in which I am being billed for the following CT scans and X-rays that I never received nor were prescribed by a doctor.
73700 - CT:Lower ***************************** of Service: ************************
70450 - CT:Head/Brain W/O *************** of Service: ************************
72125 - CT:Neck ************************* of Service: ************************
74177 - CT:Abdomen & Pelvis W/ *************** of Service: ************************
71045 - Xray:Exam Of Chest; 1 View
Location of Service: ************************
The date of service is 10/24/2023.
I contacted the billing departments do my doctors office and ************************. They dont have any records of me receiving these CT scans and X-ray.
I also contacted my medical insurance company and they dont have any records of these procedures.
I am being billed for $3,195.00 with a statement date of 12/19/2023 with a payment due date of 01/18/2024 and account number of *********.
I was informed by my girlfriend, she works in the medical billing field, that this is a scam.Business response
04/02/2024
Dear ***
We are sorry for the inconvenience this caused. All charges have been removed from your account that were placed in error. Your account has a zero balance. If you have any additional questions you may reach out to us at ************** or *******************************************
Sincerely,
Sonoran RadiologyCustomer response
04/02/2024
I have reviewed the business response and accept this resolution.Initial Complaint
04/28/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I had a mamogram on 7/18/22 Location of Service: ************************************************************************** I provided my current insurance to the hospital and the hospital was paid for their services by my insurance. I received my first notice and my first bill on April 7, 2023 from Radiology Partners Dallas. This was the first bill I have received. The Radiology company billed the wrong insurance. Why did it take so long for them to bill me? I called them on April 24, 2023, and gave them my insurance information. I was told that they had recently billed that insurance company. I asked when I would know what happens? The person said that if I received another bill I should pay it. I asked for someone to contact me to tell me if I owed money or if the charges were covered by my insurance, the person said they were an incoming facility only and could not call out. I asked if someone could email me and let me know. I was told no There was nothing she could do for me. This account has been open almost a year and I did not know and I want to be informed what is happening from this step forward.Business response
04/02/2024
Hi *****,
I reviewed the statement provided and it is dated 04/07/2023. This balance was adjusted on 07/18/2023 and your balance is $0. Please reach out if you have any further questions. ************
Thank you
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Customer Complaints Summary
4 total complaints in the last 3 years.
4 complaints closed in the last 12 months.