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ComplaintsforSouthwest Diagnostic Imaging Center
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Complaint Details
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Initial Complaint
10/16/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I visited Southwest Diagnostic on 6/28/22 for a mammogram. At the time I was charged $634.16 for my visit. Per my insurance explanation of benefits (BCBS Premera), my out of pocket expense should have been $35. Hence, the clinic overcharged me by $599.16. I have been in contact with the clinic which has admitted they owe me a refund. They have refunded me $193.18 to date. However, they will not respond to my inquiries on the patient portal regarding the remainder of my funds. We are going on 5 months without a resolution. I want my money.Business response
01/27/2023
Business Response /* (1000, 5, 2022/10/26) */ We are in direct communication with our patient and are addressing their concerns. Consumer Response /* (3000, 7, 2022/10/31) */ Southwest Diagnostic did contact me & apologized for their lack of communication, which I appreciate. However, I'm hesitant to close this case because the issue hasn't been resolved. Southwest claims they have re-submitted the claim to my insurance provider who is delayed in processing it, which is delaying my refund. However, I reached out to my insurance provider who is claiming that there is no new processing claim. They are supposed to be reaching out to SD & will update me. Hoping to get this resolved soon & will keep BBB posted. ***** ********* ***** Consumer Response /* (2000, 12, 2022/11/15) */ Southwest Diagnostic fully reimbursed me week ending, 11/11. Thank you to BBB for helping move this along. I consider the case closed.Initial Complaint
07/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had a CT Scan of my heart at the Presby location on June 15, 2022. As I entered the exam room, I realized I had left my hearing aids on by accident. I asked the tech if I could quickly return to my locker and place my hearing aids there. She adamantly REFUSED and said I had to hear the instructions. She insisted the CT Scan would not harm my hearing aids. I've had many, many procedures at SWDIC over the years and have never worn my hearing aids for any. It's never affected my ability to understand instructions during imaging. Against my will, I left the hearing aids in. As soon as the scan ended, I researched on my cell phone and found that my brand and type of hearing aid **IS SUSCEPTIBLE** to damage from CT Scans. They are the Phonak Audeo BTE (Behind the Ear) device. The next day, I found the same warning against CT Scans in the written manual of my hearing aid (photo attached to this complaint). That same day, as soon as I got into louder environments and around various noises/sounds, I immediately noticed static and distortion in both my hearing aids, especially the right one. Until the day of my CT Scan, these hearing aids were only 10 months old and had been PERFECT. I was contacted the following week by the Director of Imaging at SWDIC. She said I would have to "prove the damage" to receive any kind of compensation. This will be impossible, since the hearing aids had been perfect before June 15 and did not require tests. On June 23, I saw an audiologist and she only looked for physical damage and didn't find any. I told the Director at SWDIC I would see a more experienced audiologist to go over the internal hearing aid. On July 8, I saw the Senior Audiologist and Owner of a facility in Dallas, with 20+ years experience. During my testing appointment, she found considerable static in both my hearing aids, especially the right one. This lines up with my experience and what I told the Imaging Director. The hearing aids now require repair.Business response
08/29/2022
Business Response /* (1000, 7, 2022/07/26) */ I appreciate our customer bringing their concerns to our attention. We are helping to alleviate their concerns. Consumer Response /* (2000, 9, 2022/07/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have been in touch with the Director of Imaging, who has been extremely kind and thoughtful in dealing with me. She's informed me that the facility has agreed to pay for my hearing aid repairs. I assume they will follow through, so I am agreeing to close this complaint in good faith. Thank you both to them and to the North Central Texas BBB.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
Business hours
Today,7:00 AM - 10:00 PM
MMonday | 7:00 AM - 10:00 PM |
---|---|
TTuesday | 7:00 AM - 10:00 PM |
WWednesday | 7:00 AM - 10:00 PM |
ThThursday | 7:00 AM - 10:00 PM |
FFriday | 7:00 AM - 10:00 PM |
SaSaturday | 7:00 AM - 5:30 PM |
SuSunday | 7:00 AM - 4:00 PM |
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.